Student Accounts & Collections Specialist

Vance-Granville Community College; Kentucky; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Onsite role at VGCC Main Campus

Job summary

Vance-Granville Community College is seeking an Accounting Technician to support the Finance/Business Services Department with student accounts, collections, and accounts receivable tasks. This onsite role requires attention to detail, confidentiality under FERPA, and collaboration with Financial Aid and other departments.

The position emphasizes processing payments, preparing notices, and assisting students with payment plans while ensuring timely invoicing and accuracy in financial records.

Qualifications

• General knowledge of accounts receivable practices and collections processes.
• Ability to interpret college policies on holds, restrictions, and write-offs.
• Proficiency with Excel, Word, Outlook and student information/ERP systems.
• Strong attention to detail in processing payments, refunds and chargebacks.

Responsibilities

• Perform customer service and clerical work for student account activity.
• Assist students with balances, payment plans and refunds.
• Process in-person and phone payments for registration and fees.
• Analyze past due balances and assist with pre-collection and collection efforts.
• Collaborate with Financial Aid and Student Accounts to resolve issues.

Skills

Customer service

Accounts receivable

Collections

Bookkeeping

Microsoft Office

FERPA confidentiality

Education

Associate's degree in Accounting, Business Administration, Finance

High school diploma + 3 years experience

Tools

Ellucian Colleague/Banner

Job description

Vance-Granville Community College is seeking an Accounting Technician to support the Finance/Business Services Department with student accounts, collections, and accounts receivable tasks. This onsite role requires attention to detail, confidentiality under FERPA, and collaboration with Financial Aid and other departments.

The position emphasizes processing payments, preparing notices, and assisting students with payment plans while ensuring timely invoicing and accuracy in financial records.