STUDENT ACCOUNT REPRESENTATIVE

Arizona State University; Tempe (AZ); On-site; USD 23,000 - 33,000; Full time

Job summary

Arizona State University seeks a Student Account Representative to deliver courteous assistance on student accounts, handling inquiries via phone, email, and in person. You will resolve issues, process transactions, and contribute to account reconciliations within a busy Student Business Services setting.

The role emphasizes strong communication, attention to detail, and proficiency with PeopleSoft, MyASU, and Microsoft Office in a high-volume environment.

Qualifications

• Minimum Qualifications: High School Diploma and three years experience or an equivalent combination of experience/training.
• Desired Qualifications: Experience in Financial Accounting, high-volume customer service, and Accounts Receivable.
• Experience with PeopleSoft or similar accounting systems; strong Excel/Office skills.
• Excellent written and verbal communication; detail-oriented and able to manage multiple tasks.

Responsibilities

• Provide customer service to students regarding ASU account status.
• Research account activity and resolve issues or escalate as needed.
• Process transactions including waivers, charges, and credits.
• Prepare reconciliations and reports using PeopleSoft, MyASU, and Microsoft Office.
• Review and resolve tuition, billing, and collection matters.

Skills

Customer service

Communication

Attention to detail

Phone support

Problem solving

Education

High School Diploma + 3 years experience

Tools

PeopleSoft

MyASU

Microsoft Office

Job description

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate assistance to students regarding their ASU account status. Additional job duties as assigned.

Position Salary Range:

$20.41 per hour

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process Transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
• Develop and Create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
• Updated departmental procedures relating to assigned accounting functions.
• Other duties as assigned.

Desired Qualifications:

• Experience working within Financial Accounting.
• Experience in working in a high-volume customer services environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience working in Peoplesoft or similar accounting based programs.
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distance to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.

Department Statement:

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.