Human Resources Services Specialist

Arizona State University; Tempe (AZ); On-site; USD 30,000 - 33,000; Full time

Job summary

The HR Services Specialist at Arizona State University’s W. P. Carey School of Business plays a key role in onboarding new employees, handling lifecycle changes, and processing offboarding requests.

The role serves as the first HR contact for new hires and requires delivering prompt, accurate customer service with a focus on confidentiality and compliance. Daily duties include transactional HR processing in systems like Workday and Service Now, collaborating with a small HR team, and supporting

Qualifications

• Associate’s degree plus 1 year of related experience, or equivalent training.
• Bachelor’s degree or higher in related field preferred.
• Experience with HR systems: Workday, APARs and Interfolio.

Responsibilities

• Handle onboarding, lifecycle changes, and offboarding in HR systems.
• Provide prompt, accurate customer service to ASU employees.
• Support visa processing for international employees (H-1B, permanent residency).

Skills

Customer service

Communication skills

Microsoft Office

Google Suite

Education

Bachelor’s degree or higher

Associate’s degree

Tools

Workday

APARs

Interfolio

Job description

Job Profile

HR Services Specialist 1 Non-Exempt

Job Family

HR Services

Time Type

Full time

Minimum Qualifications

Associate’s degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

The HR Services Specialist is key to the success of the W. P. Carey Human Resources unit. They are tasked with managing all processes related to onboarding new employees, executing lifecycle changes in the system, and processing offboarding requests. The HR Services Specialist is positioned to serve as new employees’ first HR connection at the school and university. Our small but committed team is motivated to provide prompt, accurate, and exceptional customer service to new and existing W. P. Carey employees.

The day-to-day work includes providing HR-related transactional service to units across the school in alignment with established procedures and guidelines. We do this through exceptional oral and written customer service. We regularly problem-solve with other members of the W. P. Carey HR team and experts across the school to provide comprehensive and prompt service for employees and their departments.

Salary: $22.26– 24.00 per hour to commensurate with experience

Essential Duties

80% HR Administrative Processing:

• Independently process assigned tasks in appropriate ASU systems. Tasks may include, but are not limited to: processing terminations, onboardings, requisitions, Flexible Work Arrangements, transfers, etc. in Workday; initiating and/or monitoring assigned processes in Service Now; creating and uploading supporting documentation to employee files.
• Serve as an onboarding point of contact for new employees.
• As assigned by supervisor, provide support coordinating the visa process for all international employees, including H-1B and permanent resident processes.
• Provide exceptional customer service to inquirers orally and/or in writing. Resolve questions and inquiries to promote employee understanding of HR programs.
• Handle sensitive employee information in accordance with established procedures, policies, and applicable laws.
• Process administrative support for the School, such as answering calls/emails and resolving, escalating or referring a range of HR problems and inquiries to the appropriate party.
• Develop expertise related to relevant HR processes.
• Manage data and reports to organize and prioritize work.

10% Collaboration & Process Improvement:

• Collaborate with teammates, attend and participate in team meetings and one-on-ones.
• Identify opportunities for system/process improvements and share feedback with supervisor and team.
• Provide support as requested to support W. P. Carey HR events.

5% Training and Development:

• Attend trainings with other ASU departments, such as the Office of Human Resources, Academic Personnel Office Hours, Student Employment Office, International Students and Scholars Center, etc. to deepen understanding of ASU processes, policies, and procedures.
• Take advantage of professional development opportunities, such as those through the CUPA-HR network.

5% Other

• Other duties as assigned.

Desired Qualifications

• Bachelor’s degree or higher, or equivalent level of experience.
• Experience with systems, such as Workday, APARs, Interfolio, etc.
• Experience processing I-9s, visa or other foreign national documents.
• Demonstrated experience using the Microsoft Office suite and Google suite of resources.
• Experience working in a higher education environment.

Working Environment

• Work is primarily completed in an indoor office environment.

Department Statement

The W. P. Carey School of Business at Arizona State University is the largest and one of the top-ranked public business schools in the United States with more than 25,000 students. The school is internationally regarded for its programs and the research productivity of its distinguished faculty members. Students come from more than 120 countries, and W. P. Carey is represented by over 140,000 alumni worldwide.

W. P. Carey prides itself on being a place Where Business is Personal. We value personalization, access, and excellence in business education and believe business is about people. Our motto reflects a commitment to mutual respect, building community, and positively impacting lives. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

Important

Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.