Business Operations Specialist

Arizona State University; Phoenix (AZ); On-site; USD 52,000 - 58,000; Full time

Job summary

Arizona State University is seeking a proactive Administrative Operations Specialist 2 to join the College Business Services - Human Resources team in Downtown Phoenix. You will support payroll, onboarding, personnel transactions and audits, acting as a primary contact for new hires and staff with HR questions.

The role emphasizes processing high volumes of transactions, maintaining records, and ensuring compliance with university policies.

Qualifications

• Bachelor's degree and three years of relevant experience, or equivalent.
• Experience in higher education or large HR operations is a plus.
• Strong knowledge of HR policies, payroll, onboarding and records.
• Ability to manage high-volume transactions with accuracy.

Responsibilities

• Coordinate HR activities with college administration and central OHR.
• Investigate payroll discrepancies and liaise with HR to resolve.
• Handle timekeeping and payroll reconciliation every two weeks.
• Prepare audit documents for payroll reconciliations.
• Maintain personnel files in accordance with university policies.
• Assist with recruitment, onboarding and new hire processing.
• Process faculty and staff hires and onboard them to ASU systems.
• Draft letters and documents for employee changes and payments.
• Serve as main contact for graduate student hiring each term.
• Support with HR-related inquiries and recordkeeping.

Skills

Communication skills

Attention to detail

Adaptability

Education

Bachelor's degree and 3 years experience

Tools

Workday

PeopleSoft

HR Analytics

ServiceNow

Adobe Acrobat

Microsoft Office

Job description

Job Profile:

Administrative Operations Specialist 2

Job Family:

Administrative Operations

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

The Watts College of Public Service & Community Solutions is seeking a confident business professional to join the College Business Services - Human Resources team. Under direction of the Associate Director, Human Resources and Human Resources Manager, this position will perform a variety of human resources activities including but not limited to: recruiting, onboarding, payroll, processing personnel transactions, audit and compliance, maintaining personnel files and serving as backup to the other members of the HR team. This position will be a main point of contact for new hires and current employees with general HR questions and will be responsible for processing a large volume of transactions on a regular basis. Interested candidates should be flexible to a change in the scope of duties as business needs are defined.

This position is based at the Downtown Phoenix campus and may be eligible for flexible scheduling under the university's Flexible Work Arrangements program as determined by the unit.

Position Salary Range:

• $51,500 - $58,000; depending on experience

Essential Duties:

• Works closely with college administration and central OHR to coordinate all departmental human resource activities to ensure adherence with college and university policies, practices and regulations
• Investigates payroll discrepancies and works as a liaison between the unit and human resources to reach a solution
• Performs all activities associated with the Operational Timekeeper role to ensure accurate and timely recording of reported time entries and absence time entries for the assigned school and/or unit
• Performs bi-weekly payroll reconciliation in coordination with payroll end dates
• Prepares and saves audit documents for payroll reconciliations
• Performs clerical functions with personal computers and appropriate software for various human resources processes including form preparation, report preparation, and other related functions
• Coordinates and processes personnel searches and hiring for staff and students within the unit; supports with personnel searches across departments and provides onboarding assistance to new employees
• Processes faculty hires as necessary within the unit(s), to include drafting offer letters, sending new hire information, and supporting with the ASU onboarding process
• Processes employee job changes and payments in Workday as necessary within the unit(s); drafts necessary letters, memos, and other documentation
• Serves as main contact for the unit(s) in order to provide accurate and timely hiring of graduate students each semester and academic year
• Maintains personnel files consistent with University policies and practices; saves all relevant documentation according to department standards
• Gathers relevant materials and coordinates with Associate Director and Director of Human Resources to assist in the handling of employee relations issues, complaints and/or grievances and determination of appropriate actions
• May supervise, train and evaluate assigned staff or student workers
• Participates in a variety of departmental, college, and university-wide initiatives and meetings to represent human resource interest and ensure integration/collaborative support of college and university wide interests
• Performs other duties as assigned to ensure continual efficient operations of department to meet customer service needs

Desired Qualifications:

• Experience working in Higher Education, preferably at ASU
• Experience working in a high-volume, customer service-oriented environment; call center or similar experience a plus
• Demonstrated knowledge of basic human resource practices, regulations and standardsâ¢
• Experience in processing time administration and personnel transactions in an HRISâ¢
• Experience in creating job postings and recruitment processes
• Experience with record keeping and file maintenance
• Experience in drafting documentation with a strong attention to accuracy and detailâ¢
• Experience working with Workday, CS Peoplesoft, HR Analytics, Service Now, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience performing audits and working with sensitive and/or confidential information⢠Experience working effectively in an environment subject to quickly changing priorities and short deadlines
• Experience developing and maintaining cooperative working relationships both within and across organizational areas
• Experience planning, analyzing and establishing priorities
• Evidence of effective communication skills
• Demonstrated knowledge of all applicable federal, state and regulatory requirements, laws and standards
• Evidence of Professional Human Resources certification (PHR) a plus

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%). Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).

Department Statement:

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research

in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all

backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those

intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Important:

Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.