Student Account Representative

NU USA Northeastern University; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Northeastern University in Boston, MA seeks a Student Account Representative to serve as the main contact for students, parents, faculty, and staff regarding all aspects of Student Accounts. You will deliver top-tier customer service in person, by phone, and by email while explaining billing procedures and policies.

The role involves advising on payment options, assisting with conflicts, and representing Student Accounts at events such as Open Houses and orientations.

Qualifications

• Customer service experience required.
• Strong communications, interpersonal, and organizational skills.
• Working knowledge of Microsoft Word and Excel.
• Ability to work with a diverse student and parent population.
• Banner experience preferred.
• High School Diploma required; Associate degree preferred.
• One year in higher education student accounts or related field desired.

Responsibilities

• Serve as primary contact for students, parents, faculty, and staff regarding Student Accounts.
• Explain account credits/debits and NU billing procedures; assist with over 150,000 contacts.
• Counsel on student account policies, payment processing, and financing options.
• Represent Student Accounts at events and process student account payments.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Microsoft Word

Microsoft Excel

Diversity awareness

Education

High School Diploma

Associates Degree preferred

Tools

Banner

Job description

About the Opportunity

Job Summary: The Student Account Representative serves as the primary contact for students, parents, faculty, staff, and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person, phone, and electronic communications) regarding financial status with the University

Key Accountabilities & Responsibilities:

• Student and Parent Customer Service: Through appointments, e-mail, written correspondence, and telephone communications, explain line item and summary of student account credits/debits and NU billing procedures. Assists with customer service to over 150,000 contacts. Responsible for providing customer service in accordance with federal, state, and institutional regulations and policies for over 7,000 separate federal and state regulations.
• Student Account Management: Counsel and advise students and parents on student account policies, payment processing, and financing options. Research and provide account conflict resolutions with Financial Aid, Registrar, Housing, Academic Departments, etc.
• Events and Other duties as assigned: Represent Student Accounts at Open Houses, orientations, workshops, recruitment, and advising programs. Process student account payments from students, scholarship organizations or 529 savings plans.

Minimum Qualifications:

• Customer service experience required.
• Strong communications, interpersonal, and organizational skills.
• Working knowledge of Microsoft Word and Excel.
• Demonstrated ability to work with a diverse student and parent population.
• Banner experience preferred.
• Knowledge and skills required for this position are typically acquired through the completion of a High School Diploma; Associates Degree preferred.
• One year of experience in a higher education student accounts/bursar office or related field desired.

Position Type Enrollment Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 105H Expected Hiring Range: $20.77 - $28.56 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.