Testing Center Coordinator

Stony Brook University; Stony Brook (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Location pay $4000 annual

Job summary

Stony Brook University is seeking a Testing Center Coordinator to oversee daily operations of the CELT Testing Center. The role includes hiring, training, and supervising graduate proctors, coordinating with students, faculty, and staff to schedule and proctor exams, and maintaining high customer service.

Responsibilities include enforcing policies, managing check-in/out, updating the center's website and communications, and ensuring privacy standards are met.

Qualifications

• Bachelor's degree or foreign equivalent.
• Two years of full-time administrative support in a customer-facing role.
• Experience with Microsoft Office Suite or Google Workspace.

Responsibilities

• Oversee daily testing center operations and readiness.
• Hire, train, schedule and supervise graduate student proctors.
• Manage scheduling, check-in/out, and document exam sessions.
• Maintain testing center policies and privacy standards.
• Coordinate with faculty, staff, and students for exams and services.
• Monitor compliance, incidents, and inventory; liaise with IT/support.

Skills

Customer service

Administrative support

Communication

Training & supervision

Education

Bachelor's degree

Tools

Honorlock

Proctorio

Respondus

Brightspace

Blackboard

Canvas

Calendly

AppointmentQuest

Student databases

Job description

Job Description - Testing Center Coordinator (2603116)

Required Qualifications (as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). Two (2) full time years of experience providing administrative support in a customer-facing or public-facing role (related student work experience may be considered). Experience with Microsoft Office Suite and/or Google Workspace .

Preferred Qualifications:

Experience working in a higher education setting. Experience hiring, scheduling or supervising student workers and/or employees. Experience with online test administration tools systems such as Honorlock, Proctorio, Respondus, etc. Experience with learning management systems such as Brightspace, Blackboard, Canvas, etc. Experience with scheduling systems such as, Calendly or AppointmentQuest. Experiencein maintaining and updating databases

Brief Description of Duties:

The Testing Center Coordinator will oversee daily operations and management of the Center for Excellence in Learning and Teaching (CELT’s) Testing Center. This role ensures that all tests are administered in compliance with departmental and institutional policy and privacy standards. The coordinator will hire, train, schedule and supervise graduate student proctors, and coordinate with SBU students, faculty and staff, to schedule, document and proctor exam sessions, always ensuring optimal customer service.

• Testing Center Operations
  • Oversee daily center readiness, ensuring the facility is ready for use prior to the first scheduled testing session. Develop and implement opening/closing procedures and maintain a clean, professional testing environment.
  • Maintain, update, and publish testing center policies and procedures based on stakeholder feedback. Administer exams in strict compliance with instructor directions and institutional standards.
  • Manage student entry by verifying identities, securing student belongings, and assigning designated workstations and manual testing materials.
  • Update and maintain the Testing Center Website, manage the email, phone system and calendar for the Testing Center.
  • Communicate promptly with internal and external technical support teams to troubleshoot and resolve issues with testing hardware/software.
  • Monitor inventory and order testing/office supplies to ensure the center has all equipment and materials needed to maintain our testing operations.
• Registration, Scheduling and Proctoring
  • Schedule individual and class-wide exams based on facility availability and student and/or instructor requests. For paper based assessments, coordinate the collection, distribution and forwarding of completed quizzes and tests.
  • Provide guidance on the center’s policies and procedures to Stony Brook students, faculty, and instructional staff requesting appointments at the Testing Center.
  • Coordinate the check-in and check-out process for students completing exams, maintaining accurate usage records for the Testing Center.
  • Monitor test takers via SBU’s camera system, flagging, documenting and reporting incidents of potential academic integrity violations per center and institutional policies and procedures.
  • Partner with assessment specialists to distribute service satisfaction surveys. Analyze survey results and compile operational usage reports for the Assistant Director.
• Student Employee Supervision
  • Recruit, hire and onboard student employees and Graduate Student Proctors to support Testing Center operations.
  • Create and manage student staff schedules to ensure comprehensive proctoring coverage during Testing Center hours of operation and all scheduled exam sessions.
  • Supervise all student staff to ensure professionalism, quality service to faculty, staff & students, and consistent adherence to Testing Center policies, procedures, and proctoring guidelines.
• Administrative Support
  • Provide general administrative support to the CELT department as required, including department email management, calendaring for department leadership, and event planning/reservations.
• Professional Development & University Service
  • Participate in opportunities that promote your learning, growth, and professional development (i.e. classes, training, committees, webinars, etc.).
  • Contribute to the Office of the Provost and Stony Brook University community by attending and/or supporting events, activities, and programs sponsored by areas outside of CELT.
• Other duties and projects as assigned, appropriate to rank and mission.

Special Notes:This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.T his position will report to campus in Stony Brook, NY full time.In addition to the employee's base salary, this position is eligible for $4000 UUP annual location pay, paid biweekly.For this position, we are unable to sponsor candidates for work visas.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at [phone] or visit OEA.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here .

Job Number:

2603116

Official Job Title : Staff Assistant

Job Field

Administrative & Professional (non-Clinical)

Primary Location

Department/Hiring Area : Center for Excellence in Learning and Teaching