Patient Access Representative, Inpatient Follow Up

Stony Brook Medicine; Stony Brook (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Representative for Inpatient Follow Up. You will perform inpatient registrations, verify insurance, secure regulatory signatures, and collect bedside payments, collaborating with hospital staff to ensure a smooth patient experience.

Qualified candidates will have strong communication, PC skills and the ability to handle stressful situations with empathy toward patients and families.

Qualifications

• Associate's Degree with 1 year healthcare or related experience, or 2 years in a patient-facing role.
• Excellent verbal and written communication, computing and multi-tasking skills.
• Experience speaking with customers and working under stress.
• Strong PC experience and MS Office; Excel, PowerPoint, Word skills required.
• Ability to work with multidisciplinary teams.

Responsibilities

• Complete inpatient bedside registration with demographic and regulatory information and verify insurance.
• Review registrations for completeness and accuracy and support other registration areas.
• Ensure compliance by obtaining consents and regulatory signatures.
• Provide information on financial counseling resources for self-pay patients.
• Assist in audits of regulatory documents and signatures.
• Move workstation to bedside within registration areas as needed.

Skills

Excellent communication

Customer service under stress

Multitasking

Team collaboration

Interpersonal skills

Verbal and written communication

MS Office proficiency

Education

Associate's Degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.

Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative assigned to Inpatient Follow Up is a key member of the Patient Access Services team, responsible for completing inpatient registrations, insurance verification, securing regulatory signatures and collecting inpatient point of service payments at the bedside. Professionally interacts with all hospital and clinical staff. Promotes a positive experience in all patient encounters.

Duties of a Patient Access Inpatient Representative may include the following, but are not limited to:

• Completes patient registration at inpatient bedside, including required demographic, regulatory information and signatures, and confirming insurance eligibility.
• Reviews registrations for completeness and correctness and supports registration areas when needed.
• Ensures that compliance regulations are met (including securing consents and regulatory signatures from patients or designee).
• Provides information on financial care counseling resources for self-pay patients.
• Assists in audits of regulatory documents / signatures.
• Must be able to maneuver a workstation on wheels through patients' rooms within the designated registration areas, such as the emergency department and/or inpatient units.

Qualifications

Required

• Associate's Degree with one year working experience in healthcare, hospitality or related industry.
• Or, in lieu of degree, two years of demonstrated excellence working in a patient facing role in health care, such as medical office.
• Excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and distressed family members).
• Strong PC experience and Microsoft Office; Excel, PowerPoint, and Word skills required.
• Ability to work with multidisciplinary teams.

The selected candidate will be required to work some holidays. Pass days are variable and weekend availability is required.

Preferred

• Bilingual in English and Spanish.
• Billing Experience, Accounts Receivable, Hospital Patient Access or Registration experience.
• Skill experience in insurance reimbursement.
• Familiarity with Medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems.
• Knowledge of medical terminology.
• Previous experience as a Patient Access Representative at a Medical Center is preferred.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as "essential". This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at [phone].

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $50,122 - $55,338 / year.

The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location Pay for UUP full-time positions ($4,000).

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Official Job Title

TH Instructional Support Assistant

Job Field

Administrative & Professional (non-Clinical)

Primary Location

US-NY-Stony Brook

Schedule

Full-time

Posting Start Date

Aug 4, 2026

Posting End Date

Sep 3, 2026, 8:59:00 PM

Salary Grade

SL1