Structured Settlements Specialist - Client-Focused Analyst

Pacific Life; Omaha (NE); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Parental leave

401k with match

Job summary

Pacific Life in Omaha, NE is seeking a Business Service Specialist for the Structured Settlements Team. You will analyze structured settlement cases and assist consultants to achieve accurate contract issuance, joining a 23-person Consumer Markets team.

The role emphasizes meeting productivity and quality standards, learning core functions, and providing industry-leading service to clients. Strong communication and problem-solving are essential in a fast-paced environment.

Qualifications

• 2-3 years of experience in a customer service-focused role, preferably financial services.
• Effective critical thinking and problem-solving skills.
• Strong verbal and written communication skills.
• Commitment to driving an industry-leading customer service experience.

Responsibilities

• Meet productivity and quality standards.
• Complete training on core functions and demonstrate strong technical understanding.
• Rotate assignments to support workflow needs and contingency planning.
• Communicate effectively with consultants via verbal and written communication.
• Make decisions to positively impact customer experience and team goals.
• Analyze complex case documentation and take appropriate action.

Skills

Customer service

Communication

Multi-platform tech

Job description

Pacific Life in Omaha, NE is seeking a Business Service Specialist for the Structured Settlements Team. You will analyze structured settlement cases and assist consultants to achieve accurate contract issuance, joining a 23-person Consumer Markets team.

The role emphasizes meeting productivity and quality standards, learning core functions, and providing industry-leading service to clients. Strong communication and problem-solving are essential in a fast-paced environment.