Structured Business Services Specialist

Pacific Life; Omaha (NE); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Parental leave

401k with match

Job summary

Pacific Life in Omaha, NE is seeking a Business Service Specialist for the Structured Settlements Team. You will analyze structured settlement cases and assist consultants to achieve accurate contract issuance, joining a 23-person Consumer Markets team.

The role emphasizes meeting productivity and quality standards, learning core functions, and providing industry-leading service to clients. Strong communication and problem-solving are essential in a fast-paced environment.

Qualifications

• 2-3 years of experience in a customer service-focused role, preferably financial services.
• Effective critical thinking and problem-solving skills.
• Strong verbal and written communication skills.
• Commitment to driving an industry-leading customer service experience.

Responsibilities

• Meet productivity and quality standards.
• Complete training on core functions and demonstrate strong technical understanding.
• Rotate assignments to support workflow needs and contingency planning.
• Communicate effectively with consultants via verbal and written communication.
• Make decisions to positively impact customer experience and team goals.
• Analyze complex case documentation and take appropriate action.

Skills

Customer service

Communication

Multi-platform tech

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Business Service Specialist to join our Structured Settlements Team in Omaha NE.

As a Business Service Specialist, you'll move Pacific Life, and your career, forward by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 23 people in the Consumer Markets Division.

How you'll help move us forward:

• Meet department productivity and quality standards.

• Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.

• Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.

• Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.

• Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.

• Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.

The experience you bring:

• 2-3 years of experience in a customer service-focused role, preferably financial services.

• Effective critical thinking and problem-solving skills

• Strong verbal and written communication skills

• Commitment to driving an industry-leading customer service experience

• Comfort navigating across multiple technology platforms

• Ability to work effectively within a fast-paced team environment

What makes you stand out:

• A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning

• Ability to read and interpret customer requests that may appear in inconsistent or varying manners

Base Pay Range:

$23.84 - $29.14

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.