Strongward AmeriCorps Client Service Coordinator

AmeriCorps; New Orleans (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Stipend

Training

Health coverage

Relocation allowance

Education award

Childcare assistance

Job summary

AmeriCorps State / National program in Louisiana/Florida seeks a Client Service Coordinator to serve as the primary contact for homeowners from construction start through closeout and the 1-year warranty period. You will ensure clients are informed, supported, and engaged, translating technical details into clear communication and maintaining a client-centered experience.

You will coordinate with the construction team, manage records in Salesforce, and educate clients on warranty coverage and

Qualifications

• High school diploma or GED required.

Responsibilities

• Manage a high-volume caseload efficiently and accurately as the primary contact for clients from construction start to project closeout and warranty period.
• Maintain proactive, timely, professional, and empathetic communication with clients, providing clear updates on status, timelines, milestones, changes, delays, and next steps.
• Set realistic expectations regarding project scope, timelines, closeout requirements, and warranty processes.
• Partner with the construction team to translate technical information into client-friendly communication and ensure messaging consistency between field and client-facing teams.
• Respond to client questions, coordinate resolutions, and escalate issues when needed.
• Lead client communication during project closeout and warranty follow-up with teams.

Education

High school diploma/GED

Job description

• Manage a high-volume caseload efficiently and accurately, serving as primary point of contact for assigned clients from construction start to project closeout and the one-year warranty period
• Maintain proactive, timely, professional, and empathetic communication with clients, providing clear updates on project status, timelines, milestones, changes, delays, and next steps.
• Set and reinforce realistic expectations regarding project scope, timelines, construction activities, closeout requirements, and warranty processes
• Partner closely with construction team to stay informed of project progress, changes, and risks; translate technical information into clear, client-friendly communication and ensure consistent messaging between field and client-facing teams
• Respond to client questions and concerns, coordinate resolution with appropriate staff, and identify and elevate issues to supervisor when needed
• Lead client communication and coordination during project closeout, ensuring clients understand and complete required steps and documentation
• Educate clients on warranty coverage, processes, and expectations; serve as the primary point of contact during the one-year warranty period and coordinate timely follow-up on warranty-related concerns with the appropriate teams
• Maintain accurate and timely client records in Salesforce and other relevant systems, including client communications, case notes, project milestones, documents, and warranty interactions
• Coordinate with intake and program teams as needed to support continuity of the client experience across program phases, including assisting with client follow-up and in-person document collection
• Connect clients to appropriate community resources and service providers when they have needs related to housing, food, or other supports
• Identify recurring client concerns, communication gaps, or service trends and share insights with program leadership to support continuous improvement.

Member Duties :

A Client Service Coordinator serves as the primary point of contact for homeowners from the start of construction through project closeout and the 1-year warranty period. This role ensures clients are informed, supported, and engaged throughout the pre-construction and construction process, providing clear communication on timelines, progress, and next steps. The Client Service Coordinator partners closely with the construction team to translate technical information into client-friendly communication, while maintaining a high-quality, client-centered experience.

Program Benefits

• Stipend
• Training
• Health Coverage
• Relocation Allowance
• Education award upon successful completion of service
• Childcare assistance if eligible

Terms

• Permits attendance at school during off hours
• Uniforms provided and required
• Car recommended
• Permits working at another job during off hours

Service Areas

Disaster Relief

Skills

None

Program Type

AmeriCorps State / National

Program

Strongward AmeriCorps Client Service Coordinator

Program Start/End Date

10/13/2026 - 08/12/2027

Work Schedule

Full Time

Education level

High school diploma/GED

Age Requirement

Minimum: 17 Maximum: None

Program Locations

LOUISIANA , FLORIDA

Languages

English

Accepting Applications

From 08/24/2026 To 07/10/2027