Homeowner Construction Experience Coordinator

AmeriCorps; New Orleans (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Stipend

Training

Health coverage

Relocation allowance

Education award

Childcare assistance

Job summary

AmeriCorps State / National program in Louisiana/Florida seeks a Client Service Coordinator to serve as the primary contact for homeowners from construction start through closeout and the 1-year warranty period. You will ensure clients are informed, supported, and engaged, translating technical details into clear communication and maintaining a client-centered experience.

You will coordinate with the construction team, manage records in Salesforce, and educate clients on warranty coverage and

Qualifications

• High school diploma or GED required.

Responsibilities

• Manage a high-volume caseload efficiently and accurately as the primary contact for clients from construction start to project closeout and warranty period.
• Maintain proactive, timely, professional, and empathetic communication with clients, providing clear updates on status, timelines, milestones, changes, delays, and next steps.
• Set realistic expectations regarding project scope, timelines, closeout requirements, and warranty processes.
• Partner with the construction team to translate technical information into client-friendly communication and ensure messaging consistency between field and client-facing teams.
• Respond to client questions, coordinate resolutions, and escalate issues when needed.
• Lead client communication during project closeout and warranty follow-up with teams.

Education

High school diploma/GED

Job description

AmeriCorps State / National program in Louisiana/Florida seeks a Client Service Coordinator to serve as the primary contact for homeowners from construction start through closeout and the 1-year warranty period. You will ensure clients are informed, supported, and engaged, translating technical details into clear communication and maintaining a client-centered experience.

You will coordinate with the construction team, manage records in Salesforce, and educate clients on warranty coverage and