AmeriCorps Client Service Coordinator

SBP

Tampa (FL)

On-site

USD 40,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Monthly Living Stipend

Housing Stipend

Relocation Reimbursement

Free Health Insurance

Mental Health Support

Professional Development

Job summary

Join a leading organization focused on disaster recovery as a Client Services Coordinator. You will be the main point of contact for clients, providing essential support and guidance throughout their recovery journey. This role requires strong communication skills and the ability to manage multiple clients effectively. You will work closely with community members and assist them in navigating recovery processes while adhering to safety protocols. This is a unique opportunity to make a significant impact in the lives of those affected by disasters.

Qualifications

Manage a caseload of 30-40 clients.
Assist clients in applying for external funding.
Input client data and upload documents.

Responsibilities

Serve as a liaison for disaster survivors.
Guide clients through the application and construction process.
Meet weekly with the Client Services Manager.

Skills

Client Support

Communication

Problem Solving

Education

High School Diploma

Tools

Salesforce

Job description

Join to apply for the AmeriCorps Client Service Coordinator role at SBP.

Climate change is here, increasing the size and frequency of natural disasters and displacing over 15 million people each year. Hurricanes like Ida, Harvey, Maria, and Katrina disproportionately affect underresourced communities, whose road to recovery often takes years.

SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways—prepare, shape, and build.

SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.
SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

As a Client Services Coordinator, you will be our clients’ main point of contact throughout their time with SBP. Client Services Coordinators serve as a liaison for disaster survivors, offering them support by assessing needs, providing referrals, and guiding the application and construction process. Your work will fortify these members of our community from reaching their breaking points.

Essential Functions of Position:

Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.
Prepare and present prospective client cases to site leadership for funding and construction.
Assist clients in navigating and applying for external funding to support specific recovery needs.
Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.
Refer clients who are in need of housing, food, or other support to appropriate service providers.
Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues and be open to feedback and coaching.
Input client data and upload documents into Salesforce and update case notes daily.
Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety trainings.
Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.

AmeriCorps is a National Service program and an incredible opportunity to serve the community while gaining valuable professional skills. Members are expected to complete a total of 1,700 hours through the course of the 10-month term. Members are required to serve full-time Monday – Friday 8 AM - 5 PM, and an average of 2 Saturdays a month.

Requirements:

Be at least 17 years of age or older.
Have a high school diploma or its equivalent.
Be a citizen, national, or lawful permanent resident alien of the United States.
Monthly Living stipend of $2,163
An additional $175 monthly housing stipend for individuals who have previously served in AmeriCorps, NCCC, or VISTA
Relocation reimbursement of up to $500 for eligible members
Free individual health insurance
Free Mental Health, Financial, and Legal support through the AmeriCorps Member Assistance Program
Professional Development including CPR/First Aid and Financial Literacy training
Valuable professional experience & networking opportunities, especially in the field of emergency management

Total Compensation Package: $32K+ (first time member) $34K+ (AmeriCorps alum)

AmeriCorps and other federally-issued Benefits:

An education award of $7,395 upon successful completion of each 10-month term
Eligibility to postpone repayment of federally-guaranteed student loans during their service term. (The National Service Trust will also pay all or a portion of the interest that accrued during the service period.)
AmeriCorps Childcare Benefits Program
SNAP benefit (some restrictions apply)

COVID-19 Safety Statement: While COVID-19 vaccines and boosters are highly encouraged, they are not mandatory for SBP team members at this time. However, SBP strongly recommends that all team members stay current with vaccinations and boosters, which remains one of the best ways to protect themselves, their colleagues, and the clients we serve.

Seniority level