Street Outreach Case Manager for Recovery & Housing

Friends Of Night People, Inc.; Buffalo (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Caz Recovery (Cazenovia Recovery) provides residential treatment, support services, and housing to individuals with substance use disorders in Western New York. The Street Outreach Case Manager is a full-time, on-site role serving the Buffalo–Niagara Falls area, engaging with individuals experiencing homelessness and substance use challenges on the streets, in shelters, and in community settings.

The role includes needs assessments, service planning, coordinating referrals, and assisting clients

Qualifications

• Experience in case management or social services.
• Knowledge of community resources, housing programs, and behavioral health services.
• Strong engagement, crisis intervention, and trauma-informed practice in field settings.
• Excellent interpersonal skills and ability to document clearly.

Responsibilities

• Conduct needs assessments and develop individualized service plans.
• Coordinate referrals to treatment, housing, and social services.
• Support clients in navigating community resources and housing options.
• Maintain accurate documentation and track outcomes.
• Collaborate with internal and external partners and participate in team meetings.
• Promote harm reduction and recovery-oriented approaches.
• Maintain client trust, safety, and continuity of care.

Skills

Case management

Crisis intervention

Trauma-informed care

Engagement and rapport

Documentation

Field work

Communication

Basic computer skills

Driver's license

Willingness to travel

Education

High school diploma or GED

Associate or bachelor’s degree preferred (social work/psychology/counseling or related field)

Tools

Electronic record-keeping systems

Experience with EHRs

Job description

Caz Recovery (Cazenovia Recovery) provides residential treatment, support services, and housing to individuals with substance use disorders in Western New York. The Street Outreach Case Manager is a full-time, on-site role serving the Buffalo–Niagara Falls area, engaging with individuals experiencing homelessness and substance use challenges on the streets, in shelters, and in community settings.

The role includes needs assessments, service planning, coordinating referrals, and assisting clients