Street Outreach Case Manager

Friends Of Night People, Inc.; Buffalo (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Caz Recovery (Cazenovia Recovery) provides residential treatment, support services, and housing to individuals with substance use disorders in Western New York. The Street Outreach Case Manager is a full-time, on-site role serving the Buffalo–Niagara Falls area, engaging with individuals experiencing homelessness and substance use challenges on the streets, in shelters, and in community settings.

The role includes needs assessments, service planning, coordinating referrals, and assisting clients

Qualifications

• Experience in case management or social services.
• Knowledge of community resources, housing programs, and behavioral health services.
• Strong engagement, crisis intervention, and trauma-informed practice in field settings.
• Excellent interpersonal skills and ability to document clearly.

Responsibilities

• Conduct needs assessments and develop individualized service plans.
• Coordinate referrals to treatment, housing, and social services.
• Support clients in navigating community resources and housing options.
• Maintain accurate documentation and track outcomes.
• Collaborate with internal and external partners and participate in team meetings.
• Promote harm reduction and recovery-oriented approaches.
• Maintain client trust, safety, and continuity of care.

Skills

Case management

Crisis intervention

Trauma-informed care

Engagement and rapport

Documentation

Field work

Communication

Basic computer skills

Driver's license

Willingness to travel

Education

High school diploma or GED

Associate or bachelor’s degree preferred (social work/psychology/counseling or related field)

Tools

Electronic record-keeping systems

Experience with EHRs

Job description

Company Description

Caz Recovery (Cazenovia Recovery) provides residential treatment, support services, and housing to individuals living with substance use disorders in Western New York. The organization focuses on person-centered care that helps residents stabilize, build recovery skills, and reconnect with their communities. Programs are designed to promote long-term recovery, enhance quality of life, and reduce barriers to essential services. Team members collaborate across disciplines to support individuals in achieving sustainable wellness and independence.

Role Description

The Street Outreach Case Manager is a full-time, on-site role based in the Buffalo–Niagara Falls area. This position involves engaging with individuals experiencing homelessness or housing instability who are affected by substance use disorders, providing direct outreach on the streets, in shelters, and in community settings. Day-to-day responsibilities include conducting needs assessments, developing individualized service plans, coordinating referrals to treatment, housing, and social services, and supporting participants in navigating community resources. The role also includes maintaining accurate documentation, tracking outcomes, collaborating with internal and external partners, and participating in case conferences and team meetings. The Street Outreach Case Manager helps foster trust, safety, and continuity of care while promoting harm reduction, recovery-oriented approaches, and client self-advocacy.

Qualifications

• Demonstrated experience in case management, social work, or human services, preferably with individuals experiencing substance use disorders or homelessness.
• Knowledge of community resources, housing programs, behavioral health services, and harm reduction or recovery models of care.
• Strong skills in engagement, crisis intervention, de-escalation, and trauma-informed practice in community and street-based environments.
• Effective interpersonal, communication, and documentation skills, including the ability to build rapport and maintain professional boundaries.
• Ability to work independently in the field, manage time and caseloads, and collaborate within a multidisciplinary team.
• Proficiency with basic computer programs and electronic record-keeping systems.
• High school diploma or equivalent required; an associate or bachelor’s degree in social work, psychology, counseling, or a related field is preferred.
• Valid driver’s license, reliable transportation, and willingness to travel throughout the Buffalo–Niagara Falls area as needed.
• Commitment to equity, inclusion, and non-discriminatory practices, and comfort working with diverse populations and backgrounds.