Street Outreach Case Manager

Phoenix Rescue Mission; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Life-giving work

Supportive environment

Health, dental, and vision benefits

401(k) match

Paid time off

12 holidays annually

Job summary

Phoenix Rescue Mission, a faith-based nonprofit in Phoenix, AZ, seeks an Outreach/Case Manager to help connect homeless individuals with services and support. You will develop personalized plans and coordinate with community partners while maintaining client confidentiality and data accuracy.

The role emphasizes compassionate engagement, organizational skills, and a credible Christian witness within a caring team. Eligibility includes a Bachelor’s in a related field or 4+ years’ experience.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, Counseling, or 4+ years in case management.
• Certified in Peer Support is preferred.
• Knowledge of street homelessness and resources to exit homelessness.
• Valid Arizona driver’s license with clean driving record (2+ years).
• Ability to stay calm in stressful situations and maintain confidentiality.
• Excellent communication skills; proficient in MS Office.
• Solid Christian witness and lifestyle.

Responsibilities

• Connect with and motivate people living on the streets to strive toward self-sufficiency.
• Assist homeless people in navigating social service systems to identify resources.
• Set goals and develop individualized case plans with each outreach prospect.
• Establish and maintain relationships with community stakeholders and attend outreach events.
• Ensure client information is entered timely and accurately in the PRM database.
• Lead or participate in devotions, prayers, or other organization activities.

Skills

Empathy

Communication

Discretion

Organizational skills

Composure under pressure

Christian witness

Education

Bachelor's degree in Social Work or related field

4+ years of case management experience

Tools

Microsoft Office

Job description

• Please note: This position requires for Monday thru Friday, 8am-4pm availability and must have reliable transportation.*
  

• Please note: This position requires for Monday thru Friday, 8am-4pm availability and must have reliable transportation.*
  

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

Who Will Love This Job

• A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances.
• An efficient worker, you have top-notch organizational skills and can keep multiple plates spinning in the air.
• A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
• A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

Your Top Responsibilities

• You will be responsible for connecting with and motivating people living on the streets to strive toward self-sufficiency.
• You will assist homeless people in navigating the social service system to identify resources that will help end their homelessness.
• You will set goals and develop and individualized case plan with each outreach prospect.
• You will establish and maintain relationships with community stakeholders and attend community outreach events.
• You will ensure that client information is entered timely and accurately in the PRM database.
• You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.

Requirements

• Bachelor’s degree in Social Work, Sociology, Psychology, Counseling, or another social service field or 4 years of experience in case management, social work, or a similar setting, or a combination of education and experience
• Certified in Peer Support, preferred.
• You have knowledge of the problems facing the street homeless population and an awareness of the resources that help people exit homelessness.
• You have a valid Arizona driver's license with a clean driving record of 2+ years (as verified by our company MVR check) and be able to qualify for our company Insurance Policy.
• You have a high level of composure and can remain calm in stressful situations.
• You are discreet and understand the importance of keeping client information confidential.
• You have excellent communication skills.
• You are proficient in Microsoft Office apps.
• You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

What We Offer

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.

Salary Description $18.00 - $25.00/hour