Case Manager Homeless Outreach

Wyandot Behavioral Health Network; Kansas City (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Wyandot Behavioral Health Network in Kansas City seeks a Case Manager – Homeless Outreach to work with adults experiencing chronic homelessness with co-occurring mental illness and substance use disorders. You will provide intensive, community-based services that help individuals secure housing, improve daily functioning, and achieve greater independence. You will collaborate with an interdisciplinary team and connect clients to peer support, outpatient treatment, and housing resources.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Rehabilitation, Human Services, or related field or four years of equivalent community mental health experience.
• Experience with homelessness, serious mental illness and/or substance use disorders preferred.
• Knowledge of recovery-oriented care, trauma-informed practices, Motivational Interviewing, and evidence-based behavioral health interventions.
• Understanding of community mental health systems, case management practices, and applicable laws and regulations.

Responsibilities

• Build trusting relationships with clients and support recovery.
• Conduct outreach at shelters, day centers, food kitchens and partner agencies.
• Help clients obtain and maintain safe, affordable housing.
• Teach independent living skills, budgeting, medication management and daily living.
• Support clients with strengths-based service planning and engagement in services.
• Coordinate with peer support, outpatient treatment and vocational services.
• Provide crisis prevention and intervention when needed.
• Educate and collaborate with families and supports.
• Provide transportation to appointments and housing meetings as needed.
• Complete timely documentation and work with an interdisciplinary team.

Skills

Homeless outreach

Motivational Interviewing

Trauma-informed care

Community partnerships

Communication

Crisis intervention

Education

Bachelor’s degree in Social Work, Psychology, Rehabilitation, Human Services, or related field

Job description

Make a Difference Where It Matters Most

Description

Case Manager – Homeless Outreach

Are you passionate about helping individuals rebuild their lives? Do you believe that stable housing, compassionate support, and recovery-focused care can transform lives? If so, we'd love to have you join our team.

As a Case Manager you work directly with adults experiencing chronic homelessness who have co-occurring serious mental illness (SMI) and substance use disorders. You'll provide intensive, community-based services that help individuals secure housing, improve daily functioning, manage mental health symptoms, and achieve greater independence.

This is a highly rewarding role for someone who enjoys building meaningful relationships, meeting people where they are, and making a lasting impact in the community.

What You’ll Do

As a Case Manager, You Will

• Build trusting, respectful relationships with clients while fostering hope and supporting recovery.
• Conduct outreach in locations where individuals experiencing homelessness are commonly found, including shelters, day centers, food kitchens, the Frank Williams Housing Resource Center, and other community partner agencies.
• Help clients obtain and maintain safe, affordable, and stable housing.
• Teach and reinforce independent living skills, including budgeting, personal care, medication management, communication, and other daily living activities.
• Support clients in overcoming barriers to recovery through individualized, strengths-based service planning.
• Utilize Motivational Interviewing and other evidence-based practices to engage clients in services.
• Coordinate care and connect clients with community resources such as peer support, outpatient treatment, vocational services, healthcare providers, and other supportive programs.
• Assist with crisis prevention and intervention when needed.
• Educate and collaborate with family members and natural supports when appropriate.
• Provide transportation and accompany clients to appointments, housing meetings, and community activities as medically necessary.
• Complete timely, accurate documentation in accordance with agency and regulatory standards.
• Collaborate with an interdisciplinary team to ensure high-quality, person-centered care.

Requirements

What We’re Looking For

Required Qualifications

• Bachelor’s degree in Social Work, Psychology, Rehabilitation, Human Services, or a related field; or
• Four years of equivalent experience in a community mental health setting.

Preferred Knowledge & Skills

• Experience working with individuals experiencing homelessness, serious mental illness, and/or substance use disorders.
• Knowledge of recovery-oriented care, trauma-informed practices, Motivational Interviewing, and evidence-based behavioral health interventions.
• Understanding of community mental health systems, case management practices, and applicable laws and regulations.
• Ability to build strong partnerships with community organizations and service providers.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Professional judgment and emotional resilience when responding to challenging behaviors or crisis situations.

Why Join Our Team?

Every day offers the opportunity to change someone’s life. You’ll work alongside dedicated professionals who believe in dignity, recovery, and housing as the foundation for wellness. If you’re looking for meaningful work that combines compassion, advocacy, and community impact, we’d love to hear from you.