Streaming Support Specialist — Social & Tech Troubleshooter

NBCUniversal; Orlando (FL); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company-sponsored medical benefits

Paid leave

Tuition reimbursement

Job summary

A leading media and entertainment company is seeking a Customer Service Representative for its Peacock service. The role focuses on providing exceptional customer support through social media, chat, and email, while troubleshooting technical issues. Candidates should possess strong communication skills and be adaptable to a hybrid work environment, requiring a minimum of three in-office days per week. This position offers comprehensive company-sponsored benefits and opportunities for professional growth.

Qualifications

• 6 months of previous customer service/call center experience required.
• Willingness to work mornings, evenings, weekends, and holidays.

Responsibilities

• Provide customer support through various channels including social media and chat.
• Troubleshoot technical issues and maintain billing information in CRM.

Skills

Strong written and verbal communication skills

Excellent typing, phone, and computer navigation skills

Proficiency with social media platforms

Knowledge of digital streaming services

Education

High school diploma or GED preferred

Tools

Salesforce

Job description

A leading media and entertainment company is seeking a Customer Service Representative for its Peacock service. The role focuses on providing exceptional customer support through social media, chat, and email, while troubleshooting technical issues. Candidates should possess strong communication skills and be adaptable to a hybrid work environment, requiring a minimum of three in-office days per week. This position offers comprehensive company-sponsored benefits and opportunities for professional growth.