IT Support Specialist

CD Peacock Jewelers; Oak Brook (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Professional growth opportunities

Job summary

CD Peacock Jewelers in Oak Brook, IL is seeking an IT Support Specialist to provide first-line technical support for employees and help ensure the reliable operation of the Company’s technology systems. You will troubleshoot hardware, software, network, printer, and device issues while delivering responsive customer service.

This onsite role requires strong communication, detail orientation, and the ability to manage multiple requests in a fast-paced environment.

Qualifications

• 1–3 years of IT help desk, desktop support, or related technical support experience.
• Associate/technical degree or equivalent work experience.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with SQL databases and mobile device support (iOS/Android) is preferred.
• Knowledge of remote-support and ticket-management tools; relevant certifications are a plus.

Responsibilities

• Serve as the first point of contact for employee technical support requests by phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, network, printer, and device issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and business software.
• Create, manage, and resolve support tickets per service expectations.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Teamwork

Education

Associate degree / equivalent

Tools

Windows 10/11

Microsoft 365

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

SQL databases

macOS support

iOS/Android devices

PowerShell

Remote-support tools

Ticketing systems

Azure Entra ID

Job description

About the role

As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company’s technology systems. You will troubleshoot hardware, software, network, printer, mobile device, and system-access issues while providing responsive and professional customer service.

This role is ideal for a detail-oriented problem solver with strong technical and communication skills who enjoys helping others and can effectively manage multiple priorities in a collaborative, fast-paced environment.

What you’ll do

• Serve as the first point of contact for employee technical support requests received by phone, email, chat, or the Company’s ticketing system.
• Troubleshoot hardware, software, network, printer, mobile device, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications.
• Create, manage, prioritize, and resolve support tickets in accordance with established service expectations.
• Set up and manage user accounts, passwords, permissions, and system access using Active Directory and Microsoft 365.
• Support employee onboarding and offboarding, including account setup, access changes, equipment preparation, and equipment collection.
• Perform routine system updates, software installations, security patches, and preventative maintenance.
• Support conference room technology, video-conferencing systems, and other office equipment.
• Maintain accurate inventory records for IT hardware, software, licenses, and assigned equipment.
• Document troubleshooting procedures, system configurations, resolutions, and knowledge-base articles.
• Follow Company information-security policies and promote cybersecurity best practices.
• Escalate complex or unresolved technical issues to the appropriate internal or external resource.
• Provide occasional technical support at other CD Peacock locations as needed.
• Perform other information technology-related duties as assigned.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• 1–3 years of IT help desk, desktop support, or related technical support experience.
• Working knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts, including TCP/IP, DNS, and DHCP.
• Working knowledge of SQL databases.
• Experience supporting macOS and mobile devices, including iOS and Android, is preferred.
• Familiarity with Microsoft Entra ID, formerly Azure Active Directory, is preferred.
• Experience with remote-support and ticket-management tools is preferred.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications are preferred.
• Knowledge of PowerShell scripting or other programming languages is a plus.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with a demonstrated commitment to customer service.
• Strong organizational and time-management skills with the ability to prioritize multiple requests.
• High attention to detail and commitment to accuracy.
• Demonstrates professionalism, honesty, integrity, discretion, and sound judgment.
• Must be able to work 40 hours per week onsite.
• Must be able to lift and move computer equipment weighing up to 40 lbs.
• Occasional travel between Company locations may be required.

Benefits

• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.