Strategy & Operations Principal

Remix; New York (NY); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Remix in New York, NY is seeking an Operations Manager to manage the on-site daily operations and mentor the dispatch team. The ideal candidate will have 6-10 years of operations management experience and a Bachelor’s degree.

You will foster relationships with driver partners and community leaders, while ensuring compliance with policies and procedures. The role offers a salary range of $130,000 - $165,000 per year, along with a comprehensive benefits package.

Qualifications

• 6-10 years of experience in operations management.
• Proven track record in team management and development.
• Detail-oriented and action-oriented executor.

Responsibilities

• Manage daily operations and team of dispatchers.
• Provide solutions for scheduling and operational issues.
• Develop metrics and reports to improve processes.

Skills

Operations Management

Team Leadership

Communication Skills

Problem Solving

Customer Service

Education

Bachelor's degree

Job description

What You’ll Do:

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor’s degree
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people – you know how to motivate and get the best work out of every person who you work with
• You are effectively managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 - $165,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.