Strategy & Operations Principal

VIA; New York (NY); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an experienced operations manager to oversee daily service operations in New York. The ideal candidate will manage the on-site team, develop relationships with partners, and ensure compliance with operational policies. Required qualifications include a Bachelor’s degree and 6-10 years of experience in operations management. The position offers a salary range of $130,000 - $165,000, and a comprehensive benefits package, including free medical plans and 401K matching.

If you are a proactive leader with a commitment to customer service, we want to hear from you!

Qualifications

• 6 - 10 years of experience managing operations.
• Proven ability to foster a culture of customer service.
• Experience leading and developing support teams.

Responsibilities

• Manage daily operations of Via’s service for partners.
• Develop relationships with drivers, customers, and community leaders.
• Prepare reports and analyze data for operational improvements.

Skills

Operations management

Leadership

Communication

Problem-solving

Team management

Education

Bachelor’s degree

Job description

What You’ll Do:

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor’s degree
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people – you know how to motivate and get the best work out of every person who you work with
• You are effectively managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 - $165,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.