General Manager

Remix; New York (NY); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Comprehensive benefits package

Job summary

Remix is seeking an experienced Operations Manager based in New York, New York. In this role, you will manage the daily operations of Via's service, prioritize issues, and mentor an on-site team. The ideal candidate has 6-10 years of experience and a Bachelor's degree, with a proven track record in team management and customer service.

The compensation includes a salary range of $130,000 to $165,000 per year, alongside a generous benefits package including free medical plans and 401K matching.

Qualifications

• 6-10 years of experience in operations management.
• Proficiency in team leadership and developing talents.
• Ability to thrive in fast-paced environments and handle responsibilities.

Responsibilities

• Manage daily operations and prioritize issues.
• Develop relationships with driver partners and community leaders.
• Prepare reports and analyze data to improve processes.

Skills

Operations management

Leadership

Communication skills

Problem-solving

Customer service

Data analysis

Education

Bachelor's degree

Job description

What You’ll Do

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round‑the‑clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Who You Are

• Experienced operations manager, with at least 6‑10 years of experience and a Bachelor’s degree
• Independent self‑starter who thrives in fast‑paced environments and feels comfortable with high levels of responsibility
• Savvy and tactful communicator who intuitively finds the right tone in every situation
• Desire to foster a culture deeply committed to providing a world‑class customer service experience
• Detail‑oriented executor who is obsessively action‑oriented and thrives while operating autonomously
• Exceptional leader whose people love working with you, with extensive experience leading support teams
• Flexible and adaptable, loving the challenge of adapting to change rapidly and making things work on the fly
• Proven track record of managing teams (at least 3‑5 years) and developing people – able to motivate and get the best work out of every person you work with
• Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility
• Problem‑solver who doesn’t accept the status quo and is always looking for creative solutions

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 – $165,000 per year
• Generous and comprehensive benefits package, including free medical plans and 401K matching

Via is an equal opportunity employer.