Strategy & Operations Manager, Sports & Stadium Initiatives

D.C. United; Washington (District of Columbia); Presencial; USD 110.000 - 150.000; Tempo integral

Resumo da vaga

D.C. United is seeking a strategic and results-oriented Manager, Business Operations & Strategy to support operational and strategic initiatives across D.C. United, D.C. Power FC, and Audi Field.

Reporting to the Senior Director, this role partners with Marketing, Ticket Sales, Partnerships, Stadium Operations, Communications, Events, HR and Food & Beverage to optimize processes and deliver projects successfully. The ideal candidate thrives in a fast-paced, collaborative environment.

Qualificações

• Bachelor's degree in Business Administration, Sports Management, Finance, Marketing, or a related field.
• 4–6 years of experience in business operations, ticketing, consulting, strategy, project management, analytics, or a related field.
• Demonstrated experience leading cross-functional initiatives and managing projects with multiple stakeholders.
• Experience using project management software such as Asana, Monday.com, Smartsheet, or similar platforms.
• Strong analytical skills with experience developing reports, dashboards, and business recommendations.
• Experience creating executive presentations and communicating with senior leadership.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience in professional sports, entertainment, consulting, hospitality, or live events is preferred.

Responsabilidades

• Support cross-functional projects and organizational initiatives across D.C. United, D.C. Power FC, and Audi Field, ensuring alignment with business priorities and strategic objectives.
• Partner with department leaders to improve operational processes, increase efficiency, and support organizational planning.
• Develop and manage project plans, timelines, deliverables, meeting agendas, and executive status reports.
• Analyze business performance and operational data to develop reports and recommendations that support informed decision-making.
• Support revenue-generating initiatives through campaign management, business analysis, proposal development, asset planning, and operational coordination.
• Serve as the organization's primary administrator for Asana, managing project governance, workflows, reporting, templates, user adoption, and training across all business units.
• Facilitate cross-department collaboration by coordinating meetings, tracking action items, and ensuring accountability for key initiatives.
• Assist in monitoring operational performance across stadium revenue streams, including food & beverage, merchandise, and other business operations.
• Partner with internal departments and external vendors to identify opportunities that enhance the fan experience while improving operational effectiveness and profitability.
• Develop, document, and continuously improve Standard Operating Procedures (SOPs), workflows, and organizational best practices.
• Support annual business planning, organizational goal tracking, and strategic initiatives led by the Senior Director.
• Perform additional duties and special projects as assigned.

Conhecimentos

Project management

Analytical thinking

Stakeholder management

Communication

Excel

PowerPoint

Asana

Formação

Bachelor's degree in Business Administration, Sports Management, Finance, Marketing, or related field

Ferramentas

Asana

Monday.com

Smartsheet

Descrição da vaga

D.C. United is seeking a strategic and results-oriented Manager, Business Operations & Strategy to support operational and strategic initiatives across D.C. United, D.C. Power FC, and Audi Field.

Reporting to the Senior Director, this role partners with Marketing, Ticket Sales, Partnerships, Stadium Operations, Communications, Events, HR and Food & Beverage to optimize processes and deliver projects successfully. The ideal candidate thrives in a fast-paced, collaborative environment.