Manager, Business Operations & Strategy

D.C. United; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

D.C. United is seeking a strategic and results-oriented Manager, Business Operations & Strategy to support operational and strategic initiatives across D.C. United, D.C. Power FC, and Audi Field.

Reporting to the Senior Director, this role partners with Marketing, Ticket Sales, Partnerships, Stadium Operations, Communications, Events, HR and Food & Beverage to optimize processes and deliver projects successfully. The ideal candidate thrives in a fast-paced, collaborative environment.

Qualifications

• Bachelor's degree in Business Administration, Sports Management, Finance, Marketing, or a related field.
• 4–6 years of experience in business operations, ticketing, consulting, strategy, project management, analytics, or a related field.
• Demonstrated experience leading cross-functional initiatives and managing projects with multiple stakeholders.
• Experience using project management software such as Asana, Monday.com, Smartsheet, or similar platforms.
• Strong analytical skills with experience developing reports, dashboards, and business recommendations.
• Experience creating executive presentations and communicating with senior leadership.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience in professional sports, entertainment, consulting, hospitality, or live events is preferred.

Responsibilities

• Support cross-functional projects and organizational initiatives across D.C. United, D.C. Power FC, and Audi Field, ensuring alignment with business priorities and strategic objectives.
• Partner with department leaders to improve operational processes, increase efficiency, and support organizational planning.
• Develop and manage project plans, timelines, deliverables, meeting agendas, and executive status reports.
• Analyze business performance and operational data to develop reports and recommendations that support informed decision-making.
• Support revenue-generating initiatives through campaign management, business analysis, proposal development, asset planning, and operational coordination.
• Serve as the organization's primary administrator for Asana, managing project governance, workflows, reporting, templates, user adoption, and training across all business units.
• Facilitate cross-department collaboration by coordinating meetings, tracking action items, and ensuring accountability for key initiatives.
• Assist in monitoring operational performance across stadium revenue streams, including food & beverage, merchandise, and other business operations.
• Partner with internal departments and external vendors to identify opportunities that enhance the fan experience while improving operational effectiveness and profitability.
• Develop, document, and continuously improve Standard Operating Procedures (SOPs), workflows, and organizational best practices.
• Support annual business planning, organizational goal tracking, and strategic initiatives led by the Senior Director.
• Perform additional duties and special projects as assigned.

Skills

Project management

Analytical thinking

Stakeholder management

Communication

Excel

PowerPoint

Asana

Education

Bachelor's degree in Business Administration, Sports Management, Finance, Marketing, or related field

Tools

Asana

Monday.com

Smartsheet

Job description

D.C. United is seeking a strategic and results-oriented Manager, Business Operations & Strategy to support the execution of operational and strategic initiatives across D.C. United, D.C. Power FC, and Audi Field. Reporting to the Senior Director, Business Operations & Strategy, this role serves as a key cross-functional partner responsible for leading projects, improving operational efficiency, driving organizational alignment, and supporting business performance across multiple departments.

The Manager will work closely with leaders in Marketing, Ticket Sales, Partnerships, Stadium Operations, Communications, Events, Human Resources and Food & Beverage to execute strategic initiatives, optimize business processes, and ensure projects are delivered successfully. The ideal candidate is an organized project leader with operational and strategic thinking skills who thrives in a collaborative, fast-paced environment and enjoys solving complex business challenges.

Essential Functions, Duties And Responsibilities

• Support cross-functional projects and organizational initiatives across D.C. United, D.C. Power FC, and Audi Field, ensuring alignment with business priorities and strategic objectives.
• Partner with department leaders to improve operational processes, increase efficiency, and support organizational planning.
• Develop and manage project plans, timelines, deliverables, meeting agendas, and executive status reports.
• Analyze business performance and operational data to develop reports and recommendations that support informed decision-making.
• Support revenue-generating initiatives through campaign management, business analysis, proposal development, asset planning, and operational coordination.
• Serve as the organization's primary administrator for Asana, managing project governance, workflows, reporting, templates, user adoption, and training across all business units.
• Facilitate cross-department collaboration by coordinating meetings, tracking action items, and ensuring accountability for key initiatives.
• Assist in monitoring operational performance across stadium revenue streams, including food & beverage, merchandise, and other business operations.
• Partner with internal departments and external vendors to identify opportunities that enhance the fan experience while improving operational effectiveness and profitability.
• Develop, document, and continuously improve Standard Operating Procedures (SOPs), workflows, and organizational best practices.
• Support annual business planning, organizational goal tracking, and strategic initiatives led by the Senior Director.
• Perform additional duties and special projects as assigned.

Requirements

• Bachelor's degree in Business Administration, Sports Management, Finance, Marketing, or a related field.
• 4–6 years of experience in business operations, ticketing, consulting, strategy, project management, analytics, or a related field.
• Demonstrated experience leading cross-functional initiatives and managing projects with multiple stakeholders.
• Experience using project management software such as Asana, Monday.com, Smartsheet, or similar platforms.
• Strong analytical skills with experience developing reports, dashboards, and business recommendations.
• Experience creating executive presentations and communicating with senior leadership.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience in professional sports, entertainment, consulting, hospitality, or live events is preferred.

COMPETENCIES (KSAs)

• Strong project and program management skills.
• Excellent analytical thinking and business acumen.
• Ability to influence and build relationships across all levels of the organization without direct authority.
• Experience driving organizational process improvements and operational excellence.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Proficiency with project management software (Asana preferred).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and presentation skills.
• High attention to detail with strong follow-through and accountability.
• Collaborative, proactive, and solutions-oriented mindset.

D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup.

D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.