Strategic Workforce Enablement Manager

Bank of America; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America’s Business Operations Management team provides multi-disciplinary horizontal support for Wealth Management Operations priorities and deliverables. The role leads Workforce Enablement programs and the end-to-end lifecycle, partnering with HR and Learning to scale solutions and improve employee experience.

You will drive analytics, governance, and change management, building an inclusive team while aligning strategy with organizational priorities and regulatory requirements.

Qualifications

• 2+ years leading global operations processes and programs.
• 2+ years direct people leadership experience.
• 1+ year partnering with senior leaders, HR, and cross-functional teams.
• Experience leading workforce onboarding, learning, and development initiatives.
• Experience coaching individuals and teams to achieve performance goals.
• Experience using workforce metrics, KPIs, and trend analysis.
• 2+ years balancing multiple strategic priorities in a matrix organization.
• Experience developing executive-ready presentations and communications.
• Proven ability to influence without direct authority.
• Proficient in Microsoft 365: Excel, PowerPoint, Teams, Copilot.

Responsibilities

• Provides strategic leadership and governance for Workforce Enablement programs.
• Leads end-to-end workforce lifecycle from planning to onboarding and readiness.
• Partners with HR, Talent Acquisition, Learning, and stakeholders to implement scalable solutions.
• Leverages workforce analytics to assess program effectiveness and inform decisions.
• Directs governance and continuous improvement of departmental procedures.
• Leads change management and adoption efforts for workforce initiatives.
• Builds and develops a high-performing, inclusive team through coaching and development.
• Manages expenses and budgets in alignment with objectives.

Skills

Global Operations

Process ownership

Project management

Workforce enablement

People leadership

Executive communications

Data analysis

Excel pivot tables

PowerPoint

Teams facilitation

Copilot adoption

Tools

Microsoft 365

Job description

Bank of America’s Business Operations Management team provides multi-disciplinary horizontal support for Wealth Management Operations priorities and deliverables. The role leads Workforce Enablement programs and the end-to-end lifecycle, partnering with HR and Learning to scale solutions and improve employee experience.

You will drive analytics, governance, and change management, building an inclusive team while aligning strategy with organizational priorities and regulatory requirements.