Strategic Vendor Performance & Governance Lead

NCL Bahamas Ltd.; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

NCL Bahamas Ltd. is looking for a VMO Performance Manager in Miami, Florida, to oversee vendor performance and manage financial alignment.

This role requires a Bachelor's Degree and over 7 years of experience in vendor management, with a strong focus on analytics and performance improvement.

The ideal candidate will have excellent relationship management skills and a proven track record of driving successful outcomes with third-party providers.

Qualifications

• 7+ years in vendor management, sourcing, operations, or performance management.
• Strong understanding of SLAs, KPIs, service delivery models, and technology outsourcing.
• Proven experience improving vendor performance through structured frameworks.

Responsibilities

• Oversee vendor performance management frameworks and monitor compliance.
• Analyze service levels, quality, risk, and delivery trends.
• Lead root-cause analysis for vendor performance gaps.

Skills

Vendor management

Analytical capabilities

Relationship management

Performance reporting

Financial management

Education

Bachelor's Degree in Business, Finance, Economics, Supply Chain

Tools

Performance management frameworks

Vendor scorecards

Job description

NCL Bahamas Ltd. is looking for a VMO Performance Manager in Miami, Florida, to oversee vendor performance and manage financial alignment.

This role requires a Bachelor's Degree and over 7 years of experience in vendor management, with a strong focus on analytics and performance improvement.

The ideal candidate will have excellent relationship management skills and a proven track record of driving successful outcomes with third-party providers.