Vendor Performance & Analytics Lead

Norwegian Cruise Line; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Norwegian Cruise Line in Miami is seeking a VMO Performance Manager to oversee vendor performance management. The role involves creating performance frameworks, monitoring vendor delivery, and providing insights into operational performance. Candidates should have 7+ years of experience in vendor management and strong analytical skills. This position offers a collaborative environment to drive accountability and improve vendor relationships, with a focus on delivering high-quality service and performance outcomes.

Qualifications

• 7+ years of experience in vendor management, sourcing, or performance management.
• Strong understanding of SLAs, KPIs, and service delivery models.
• Experience with performance reporting and analytics.

Responsibilities

• Create and operate the vendor performance management framework.
• Monitor provider delivery performance and lead corrective actions.
• Analyze performance trends and provide actionable insights.

Skills

Vendor management

Performance management

Analytical capabilities

Stakeholder management

Financial management

Relationship building

Education

Bachelor's Degree in Business, Finance, Economics, or Supply Chain

Job description

Norwegian Cruise Line in Miami is seeking a VMO Performance Manager to oversee vendor performance management. The role involves creating performance frameworks, monitoring vendor delivery, and providing insights into operational performance. Candidates should have 7+ years of experience in vendor management and strong analytical skills. This position offers a collaborative environment to drive accountability and improve vendor relationships, with a focus on delivering high-quality service and performance outcomes.