Remote Regional Vendor Performance Lead

Kellermeyer Bergensons Services, LLC; Oceanside (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

Kellermeyer Bergensons Services, LLC is seeking a Regional Vendor Manager to oversee vendor partners across assigned programs and ensure service quality, compliance, and continuous improvement. This remote leadership role requires strong vendor governance and data-driven decision making to meet contractual expectations.

The ideal candidate has 5+ years in vendor management or facilities services, a bachelor's degree or equivalent, and a track record of improving performance while working across

Qualifications

• Multi-site service delivery and vendor performance management.
• Facility services and janitorial operations preferred.
• IVR systems and service platforms (e.g., Service Channel, Corrigo) preferred.

Responsibilities

• Understand and monitor contractually agreed scopes of work and SLA/KPI
• Manage vendor performance using EAAP metrics (Escalations, Attendance/IVR, Audits, Projects)
• Drive IVR (KBS Presence) compliance and ensure proof of service across all locations
• Own vendor relationships, including outreach, performance reviews, and corrective action plans
• Identify and resolve service delivery gaps, including staffing, scheduling, and execution deficiencies
• Monitor escalations, audits, and project completion to protect service quality
• Enforce vendor accountability through structured reviews, QBRs, and performance management processes

Skills

Analytical and data interpretation

Strong communication and stakeholder管理

Education

Bachelor’s degree or equivalent experience

Tools

Service Channel

Corrigo

Job description

Kellermeyer Bergensons Services, LLC is seeking a Regional Vendor Manager to oversee vendor partners across assigned programs and ensure service quality, compliance, and continuous improvement. This remote leadership role requires strong vendor governance and data-driven decision making to meet contractual expectations.

The ideal candidate has 5+ years in vendor management or facilities services, a bachelor's degree or equivalent, and a track record of improving performance while working across