Strategic Vendor Operations Manager

Gap Inc.; San Francisco (CA); Hybrid; USD 130,000 - 185,000; Full time

Benefits offered by this job

Merchandise discount

Generous PTO

Volunteer hours

401(k) matching

Employee stock purchase plan

Job summary

Gap Inc. is seeking an experienced Manager to join its Strategic Provider Operations (SPOps) function within Gap Global Technology Solutions.

You will own vendor governance, cost optimization, and performance management for Tier 1 technology partners, partnering with the VMO Director and leadership to drive structured, executive-ready outputs. This role spans cross-functional collaboration with Finance, Sourcing, Enterprise Architecture, and Technology teams, delivering dashboards, risk reviews,

Qualifications

• Experience leading vendor management programs in a large enterprise.
• Proven governance experience in a matrixed organization.
• Strong executive communication and presentation skills.
• Experience managing multi-vendor portfolios and delivering governance materials.
• Proficiency in data analysis and dashboard development to support portfolio decisions.

Responsibilities

• Own the vendor governance and lifecycle management program for Gap’s Tier 1 Technology partners.
• Lead vendor performance management including reviews, trend analysis, and action plans.
• Support cost optimization and portfolio intelligence with governance-driven reporting and savings initiatives.
• Collaborate cross-functionally with Finance, Sourcing, Enterprise Architecture, and Technology teams.
• Develop operating procedures, playbooks, and governance materials to enable scalable execution.

Skills

Vendor governance

Vendor management

Cross-functional collaboration

Data analysis

Stakeholder communication

Education

Bachelor's degree in Business or related field

Tools

ServiceNow

Smartsheet

Job description

Gap Inc. is seeking an experienced Manager to join its Strategic Provider Operations (SPOps) function within Gap Global Technology Solutions.

You will own vendor governance, cost optimization, and performance management for Tier 1 technology partners, partnering with the VMO Director and leadership to drive structured, executive-ready outputs. This role spans cross-functional collaboration with Finance, Sourcing, Enterprise Architecture, and Technology teams, delivering dashboards, risk reviews,