Strategic UX Project Lead - Education

American College of Surgeons; Chicago (IL); Hybrid; USD 92,000 - 110,000; Full time

Benefits offered by this job

Vacation, personal, and sick hours

Tuition Reimbursement

Medical—BlueCross BlueShield

Dental, Vision, Prescription

403(b) Matching

Pension Plan

Flexible Spending Medical/Dependent

Employee Assistance Program

Disability Insurance

Life Insurance

Domestic Partner Coverage

Job summary

The American College of Surgeons seeks a UX Project Manager, Education in its Chicago office. This hybrid role drives the discovery and delivery of improved digital education experiences for surgeons, learners, and internal stakeholders across ACS platforms.

You will translate complex needs into actionable requirements, facilitate stakeholder alignment, and guide projects from discovery to implementation while ensuring accessibility, privacy, and user-focused outcomes.

Qualifications

• Bachelor’s degree in user experience, human-computer interaction, digital strategy, communications, information systems, business, project management, or a related field preferred.
• At least 3 to 5 years of experience leading cross-functional digital initiatives and coordinating solutions from discovery through implementation.
• Demonstrated ability to translate complex or ambiguous business and user needs into clear requirements, workflows, user stories, project plans, and implementation recommendations.
• Experience coordinating business stakeholders, technical and communications teams, vendors, and subject matter experts to advance shared goals and deliver effective solutions.
• Experience evaluating and improving user-facing digital experiences, such as websites, portals, learning platforms, registration processes, digital services, or ecommerce and purchase flows.
• Familiarity with user experience research and service design methods, including stakeholder and user interviews, journey mapping, usability testing, workflow analysis, and synthesis of user feedback.
• Experience working with enterprise platforms such as CMS, CRM, LMS, AMS, analytics, ticketing, or similar systems preferred.

Responsibilities

• Develop a strong understanding of Education programs, audiences, digital touchpoints, business needs, and user journeys.
• Lead cross-functional teams to clarify user experience issues, define outcomes, and identify path forward.
• Conduct discovery activities including stakeholder interviews, user research, journey mapping, and data analysis.
• Translate ambiguous needs into clear requirements, workflows, user stories, and implementation plans.
• Coordinate cross-functional work among Education teams, IT, communications, vendors, and partners.
• Manage project plans, timelines, risks, and stakeholder communications through launch.
• Facilitate alignment among stakeholders with different priorities and surface tradeoffs.

Skills

Project management

Stakeholder management

User-centered design

Requirements specification

Cross-functional coordination

UX research

Education

Bachelor’s degree in UX/HCI/Digital strategy

Tools

CMS

CRM

LMS

Job description

The American College of Surgeons seeks a UX Project Manager, Education in its Chicago office. This hybrid role drives the discovery and delivery of improved digital education experiences for surgeons, learners, and internal stakeholders across ACS platforms.

You will translate complex needs into actionable requirements, facilitate stakeholder alignment, and guide projects from discovery to implementation while ensuring accessibility, privacy, and user-focused outcomes.