Strategic User Engagement Analyst

Penn State University; University Park (TX); On-site; USD 66,000 - 95,000; Full time

Benefits offered by this job

75% tuition discount

Flexible work arrangements

Competitive benefits package

Job summary

The Pennsylvania State University Libraries seeks an Analysis and Planning Consultant to lead the User Engagement Program, coordinating efforts to understand how learners and researchers use library services and shaping evidence-informed strategy.

The role advances analytics, assessment, and user research to inform strategic planning, resource allocation, and continuous improvement across the university system, reporting to the Head of Library Assessment.

Qualifications

• Demonstrated professional experience conducting or supporting applied research and assessment in an academic or research-intensive context.
• Proficiency in quantitative and qualitative research methods, including statistical analysis, and experience using data analysis software (SPSS, NVivo, R, or comparable tools).
• Ability to manage multiple analytic or assessment projects simultaneously, including working independently and in small teams.
• Excellent organizational skills and a proven record of reliable, timely task completion.
• Experience working in a consultative capacity with faculty, researchers, or organizational units to scope analytic needs and communicate findings.
• Familiarity with ethical research practices and compliance requirements (e.g., IRB processes) in academic environments.
• Effective written, verbal, and presentation skills with ability to translate analyses into actionable insights.

Responsibilities

• Lead and refine the University Libraries’ User Engagement Program to understand user needs, experiences, outcomes, and value.
• Establish frameworks and practices that support user-centered decision-making across the organization.
• Coordinate user engagement activities and promote integration of user insights into planning.
• Develop actionable recommendations and communicate findings to leadership and operations.

Skills

Applied research & assessment

Quantitative & qualitative methods

IRB knowledge

Communication skills

Project management

Consultative approach

Ethical research practices

Presentation skills

Education

Bachelor's Degree

3+ years of relevant experience

Tools

SPSS

NVivo

R

Job description

The Pennsylvania State University Libraries seeks an Analysis and Planning Consultant to lead the User Engagement Program, coordinating efforts to understand how learners and researchers use library services and shaping evidence-informed strategy.

The role advances analytics, assessment, and user research to inform strategic planning, resource allocation, and continuous improvement across the university system, reporting to the Head of Library Assessment.