Strategic Transformation Lead: Innovation & Change

ABBVIE; North Chicago (IL); On-site; USD 182,000 - 346,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

AbbVie is seeking a OneHUB Strategy & Transformation Lead in North Chicago, IL to oversee the Transformation Office, set the strategic roadmap, and drive enterprise improvements across OneHUB operations.

You will partner cross-functionally to drive large-scale transformation, embed a culture of innovation, and lead the PMO, change management, and communications to ensure sustained business impact and alignment with AbbVie objectives.

Qualifications

• 15+ years of experience leading enterprise strategy and transformation initiatives in complex organizations, ideally contact center organizations.
• Demonstrated experience in life sciences companies preferred.
• Proven ability to engage and influence senior stakeholders.
• Strong track record translating strategy into execution across operating model changes.

Responsibilities

• Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration.
• Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives.
• Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making.
• Align OneHUB operational strategy to AbbVie enterprise objectives.
• Own OneHUB’s Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars.
• Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS teams.
• Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction.
• Lead OneHUB’s PMO to ensure disciplined planning, agile execution, and value realization of transformation programs.
• Oversee change management plans to ensure successful adoption of new ways of working and technology across teams.
• Prepare executive-ready updates and decision briefs to support leadership visibility.

Education

Bachelor’s degree in business administration, strategy, engineering, or a related field

MBA or equivalent

Job description

AbbVie is seeking a OneHUB Strategy & Transformation Lead in North Chicago, IL to oversee the Transformation Office, set the strategic roadmap, and drive enterprise improvements across OneHUB operations.

You will partner cross-functionally to drive large-scale transformation, embed a culture of innovation, and lead the PMO, change management, and communications to ensure sustained business impact and alignment with AbbVie objectives.