Director, Strategy & Transformation

ABBVIE; North Chicago (IL); On-site; USD 182,000 - 346,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

AbbVie is seeking a OneHUB Strategy & Transformation Lead in North Chicago, IL to oversee the Transformation Office, set the strategic roadmap, and drive enterprise improvements across OneHUB operations.

You will partner cross-functionally to drive large-scale transformation, embed a culture of innovation, and lead the PMO, change management, and communications to ensure sustained business impact and alignment with AbbVie objectives.

Qualifications

• 15+ years of experience leading enterprise strategy and transformation initiatives in complex organizations, ideally contact center organizations.
• Demonstrated experience in life sciences companies preferred.
• Proven ability to engage and influence senior stakeholders.
• Strong track record translating strategy into execution across operating model changes.

Responsibilities

• Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration.
• Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives.
• Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making.
• Align OneHUB operational strategy to AbbVie enterprise objectives.
• Own OneHUB’s Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars.
• Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS teams.
• Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction.
• Lead OneHUB’s PMO to ensure disciplined planning, agile execution, and value realization of transformation programs.
• Oversee change management plans to ensure successful adoption of new ways of working and technology across teams.
• Prepare executive-ready updates and decision briefs to support leadership visibility.

Education

Bachelor’s degree in business administration, strategy, engineering, or a related field

MBA or equivalent

Job description

• Compensation: USD 182000 - USD 346000 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube.

Job Description

OneHUBStrategy & Transformation Leadis accountable for making OneHUB’s vision a reality through executive oversight of the Transformation Office. Responsible for setting and executing the strategic roadmap, this role leads the innovation arm, steers operational and customer excellence, and directs the Project Management Office (PMO), as well as change management and communications. Partners cross-functionally to drive large-scale transformation, embed a culture of innovation, and ensure sustained business impact across all OneHUB operations.

Transformation Office & Strategic Direction

• Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration
• Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives
• Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making
• Align OneHUB operational strategy to AbbVie enterprise objectives

Innovation, Digital, and Automation Excellence

• Own OneHUB’s Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars
• Identify and assess opportunities for innovation, automation, and digital enablement across OneHUB operations
• Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS (IT) teams
• Support scaling of proven innovations into day-to-day operations
• Build a sustainable innovation pipeline, cultivating a future-ready organization

Operational & Customer Excellence

• Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction
• Utilize customer insights to inform transformation priorities and operational improvements
• Champion cross-pillar collaboration to enable an integrated customer experience

Project Management Office (PMO) Oversight

• Lead OneHUB’s PMO to ensure disciplined planning, agile execution, and value realization of transformation programs, system implementations, and strategic initiatives
• Establish governance, monitor milestones and budgets, and report progress to stakeholders

Change Management & Communications

• Oversee change management plans to ensure successful adoption of new ways of working, operating models, and technology across all teams
• Lead employee and enterprise communications related to OneHUB transformation—translating strategy into clear, actionable messaging
• Monitor change readiness, address barriers, and sustain engagement throughout transformation cycles

Chief of Staff

• Serves as a trusted strategic advisor to theOneHUBleadership team
• Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action
• Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations
• Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects
• Shapes priorities,identifiesgaps, and connects short-term actions to long-term objectivesfor OneHUB
• Represents leadership’s priorities and reinforces accountability across stakeholder groups

Qualifications

Experience Required

• 15+ years of experience leading enterprise strategy and transformation initiatives in complex, multi-layered organizations, ideally contact center organizations
• Demonstrated experience in life sciences companies preferred
• Proven ability to engage and influence senior stakeholders
• Strong track record translating strategy into execution across operating model changes
• Experience leading large-scale transformation preferred
• CX-focused and experience leading programs with demonstrated KPI improvement

Education Required

• Bachelor’s degree in business administration, strategy, engineering, or a related field required
• Master’s degree (MBA or equivalent) preferred

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.