Strategic Transactions & Settlements Ops Specialist

Bank of America; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Jacksonville seeks an ADR Operations Specialist to support settlement processes for ADR/ORD conversions across markets and platforms. You will interact with clients, international settlement teams, trading desks, and internal operations to ensure accurate bookings and timely communication.

The role emphasizes ownership of issue resolution, cross-functional collaboration, and driving automation improvements. In-office schedule is required with limited remote work flexibility.

Qualifications

• 2+ years brokerage operations experience or Bachelor's degree.
• Solid oral & written communication skills.
• Ability to independently manage small and medium sized projects.
• Ability to multitask in a high volume/fast paced environment.
• Ability to learn and understand different settlement functions and platforms.

Responsibilities

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk.
• Drives execution of complex financial and non-financial client transactions; supports process improvements across multiple stakeholders.
• Performs quality assurance reviews, testing, and training to ensure high performance accuracy of metrics and quality standards.
• Supports risk management and audit processes, including identification of issues and mitigation strategies.
• Reviews and updates written procedures to ensure accuracy.
• Supports operational team projects and executive-level reporting for senior management.

Skills

Communication skills

Project management

Multitasking

Problem solving

Education

Bachelor's degree

Job description

Bank of America in Jacksonville seeks an ADR Operations Specialist to support settlement processes for ADR/ORD conversions across markets and platforms. You will interact with clients, international settlement teams, trading desks, and internal operations to ensure accurate bookings and timely communication.

The role emphasizes ownership of issue resolution, cross-functional collaboration, and driving automation improvements. In-office schedule is required with limited remote work flexibility.