Strategic Technology Advisor, Client Success

In-Telecom; Arlington (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K

Job summary

In-Telecom Consulting, LLC in Texas is seeking a Client Success Manager who moves beyond traditional support to own client outcomes. You will lead executive conversations, align IT and cybersecurity strategies with business goals, and act as a strategic advisor across technology initiatives.

You will collaborate across engineering, sales, and support to retain accounts, identify expansion opportunities, and ensure measurable outcomes.

Qualifications

• Executive Presence
• Consultative Curiosity
• Technical Fluency (Not Engineering)
• Ownership Mentality
• Strategic Thinking

Responsibilities

• Strategic Alignment: Lead executive-level conversations on IT strategy, cybersecurity, cloud, and lifecycle planning
• Risk Identification & Mitigation: Proactively uncover operational friction, business risk, and technology gaps
• Portfolio Health & Growth: Own retention and Net Revenue Retention across your portfolio
• Internal Orchestration: Act as the internal quarterback across engineering, support, and sales teams
• Lifecycle & Relationship Management: Navigate multi-threaded relationships across leadership, operations, finance, and IT

Job description

In-Telecom Consulting, LLC in Texas is seeking a Client Success Manager who moves beyond traditional support to own client outcomes. You will lead executive conversations, align IT and cybersecurity strategies with business goals, and act as a strategic advisor across technology initiatives.

You will collaborate across engineering, sales, and support to retain accounts, identify expansion opportunities, and ensure measurable outcomes.