Onsite Technical Success Manager — Control Center

Everbridge; San Diego (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge is seeking a Technical Success Manager (TSM) to support our large Control Center clients. Based onsite in the San Diego area, you will join the client’s business continuity team during deployment, provide project management support, technical consultancy, system design, configuration, and training.

You will advocate for the customer, manage governance, track KPIs, deliver education programs, resolve issues, and coordinate cross-functional teams.

Qualifications

• Security+ certification is required.
• 3+ years in a customer-facing support or consulting role.
• Experience in emergency or risk management in a technical capacity.
• Strong project management and communication skills for all levels.
• Ability to travel and support onsite in customer environments.

Responsibilities

• Oversee deployment planning, solution adoption, and technical issue resolution.
• Establish governance with the client, conduct stakeholder meetings, and quarterly reviews.
• Develop and deliver a continuous product education and awareness program.
• Set and track customer satisfaction KPIs and action plans to improve metrics.
• Troubleshoot concerns and escalate critical issues for resolution.
• Provide Critical Event Management support through reports and drills.
• Act as customer advocate within Everbridge and relay feedback internally.
• Produce integration requirements specifications based on interactions.
• Provide effective feedback to the team on project status and updates.

Skills

Security+ certification

Project management

Customer-facing communication

Emergency/risk management

Technical/software skills

Travel ability

Education

Bachelor's degree in business, Computer Science, or related fields

Tools

Microsoft SQL Server

VM environments

Microsoft Clustering

Job description

Everbridge is seeking a Technical Success Manager (TSM) to support our large Control Center clients. Based onsite in the San Diego area, you will join the client’s business continuity team during deployment, provide project management support, technical consultancy, system design, configuration, and training.

You will advocate for the customer, manage governance, track KPIs, deliver education programs, resolve issues, and coordinate cross-functional teams.