Strategic Technical Success Manager

RingCentral; Myrtle Point (OR); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

Health Savings Account

401K match

Paid time off

Parental leave

Employee discounts

Job summary

RingCentral seeks a Technical Success Manager to own post-sales relationships for high-ARR UCaaS/CCaaS accounts. You will be the single point of accountability, building executive relationships and ensuring renewal-ready outcomes.

You will lead quarterly EBRs, maintain Account Success Plans, monitor incidents, drive AI adoption, and collaborate with Sales, Product, and Support to maximize value.

Qualifications

• 5–8 years in a customer-facing post-sales role within SaaS or UCaaS/CCaaS.
• Proven track record delivering executive-level reviews with stakeholders.
• Strong written and verbal communication tailored for executives.
• Ability to maintain CRM hygiene and data integrity in RingCentral contexts.

Responsibilities

• Own post-sale accounts and be the sole point of accountability for success.
• Lead quarterly executive business reviews with a structured value narrative.
• Create and maintain Account Success Plans with goals, milestones, and adoption targets.
• Monitor incidents, escalations, and ensure timely remediation and communication.
• Drive AI adoption and map business outcomes to platform capabilities.
• Develop champions across levels and relay customer feedback to Product/Eng.
• Maintain disciplined CRM hygiene and timely logging of activities.

Skills

Executive relationships

Post-sales SaaS

Stakeholder mgmt

CRM proficiency

Executive reviews

Communication skills

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

RingCentral seeks a Technical Success Manager to own post-sales relationships for high-ARR UCaaS/CCaaS accounts. You will be the single point of accountability, building executive relationships and ensuring renewal-ready outcomes.

You will lead quarterly EBRs, maintain Account Success Plans, monitor incidents, drive AI adoption, and collaborate with Sales, Product, and Support to maximize value.