Executive Director, Enterprise Technical Success

RingCentral; United States; Hybrid; USD 185,000 - 250,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Disability Insurance

Life Insurance

HSA/FSA

401K Match

ESPP

Paid Time Off

Parental Leave

New Parent Gifts

Emergency backup care

EAP

Legal services

Student loan assistance

Job summary

RingCentral is seeking a Director, Technical Success — Enterprise to own the Enterprise segment’s performance and health within the region. You will lead Managers, drive NRR/GRR outcomes, and ensure top executives are engaged across strategic accounts.

You’ll recruit and coach a team of 3–5 Managers, ensure robust performance reviews, and partner with sales, product, and engineering to shape renewal strategies and expansions.

Qualifications

• 8+ years in post‑sales customer‑facing roles (CSM/TAM or equivalent) with 3+ years in people management.
• Proven track record of leading Managers, not just ICs.
• Strong commercial instincts: read NRR/GRR forecast, identify systemic risk.
• Executive customer presence: comfortable with VP/C‑suite in strategic accounts.
• UCaaS/CCaaS industry background preferred.

Responsibilities

• Own the Enterprise segment's NRR and GRR targets for the region.
• Maintain a real-time view of segment health: account risk, renewal pipeline, escalation cadence, executive coverage.
• Conduct segment reviews with Managers to identify patterns and resource needs.
• Provide portfolio intelligence to AVP/RVP with timeliness and accuracy.
• Lead 3–5 Managers, Technical Success and develop leadership bench.

Skills

8+ years post-sales

3+ years people mgmt

Executive presence

UCaaS/CCaaS background

Commercial instincts

Segment leadership

Strategic account experience

Education

Bachelor's degree

Tools

CRM systems

Job description

RingCentral is seeking a Director, Technical Success — Enterprise to own the Enterprise segment’s performance and health within the region. You will lead Managers, drive NRR/GRR outcomes, and ensure top executives are engaged across strategic accounts.

You’ll recruit and coach a team of 3–5 Managers, ensure robust performance reviews, and partner with sales, product, and engineering to shape renewal strategies and expansions.