Executive Post-Sales Success Lead (AI & UCaaS)

RingCentral; United States; On-site; USD 90,000 - 144,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K match and ESPP

Paid time off and parental leave

Health savings and commuter benefits

Job summary

RingCentral is seeking a Technical Success Manager (TSM) to own post-sales relationships for high-ARR accounts across UCaaS, CCaaS, and AI platforms. You’ll lead executive reviews, map adoption plans, and drive renewal readiness while ensuring customer success and strategic alignment.

The role emphasizes technical credibility, cross-functional collaboration, and a focus on business outcomes, with compensation ranging from $90,000 to $144,000 annually, depending on location and experience.

Qualifications

• 5–8 years in a customer-facing post-sales role within a SaaS/UCaaS/CCaaS environment.
• Proven track record managing complex Enterprise B2B accounts with multi-stakeholder structures.
• Experience delivering executive-level business reviews (QBRs/EBRs).
• Ability to operate with technical credibility alongside customer IT teams.
• Salesforce or equivalent CRM proficiency with disciplined data hygiene.
• Preferred experience with UCaaS/CCaaS platforms like RingCentral, NICE CXone, Genesys, Five9, or Zoom.

Responsibilities

• Own an assigned post-sale portfolio as the sole accountability for customer success across RingCentral’s UCaaS, CCaaS, and AI platforms.
• Lead quarterly EBRs presenting business value, ROI, platform health, and a joint success plan.
• Create and maintain a living Account Success Plan for each customer with goals, milestones, risks, and adoption targets.
• Drive renewal readiness and health scoring at least 90 days before renewal.
• Oversee technical oversight, incident management, and post-incident RCA reviews from the customer perspective.
• Champion AI adoption by mapping AI capabilities to measurable business outcomes.
• Maintain CRM hygiene and serve as voice of the customer in cross-functional teams.

Skills

Enterprise accounts management

Executive relationships

CRM proficiency

UCaaS/CCaaS familiarity

Post-sales ownership

Executive business reviews

Education

Bachelor’s degree in Business/CS/IS

Tools

Salesforce

Gainsight

Job description

RingCentral is seeking a Technical Success Manager (TSM) to own post-sales relationships for high-ARR accounts across UCaaS, CCaaS, and AI platforms. You’ll lead executive reviews, map adoption plans, and drive renewal readiness while ensuring customer success and strategic alignment.

The role emphasizes technical credibility, cross-functional collaboration, and a focus on business outcomes, with compensation ranging from $90,000 to $144,000 annually, depending on location and experience.