Senior Director, Enterprise Technical Success

RingCentral; United States; Remote; USD 185,000 - 250,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Health Savings Account (HSA)

401K match and ESPP

Paid time off and paid sick leave

Parental and pregnancy leave

Employee assistance program (EAP)

Employee perks and discounts

Job summary

RingCentral is seeking a Director, Technical Success — Enterprise to lead the Enterprise segment in the United States. You will manage 3–5 Managers, own NRR/GRR targets, and maintain executive relationships with the region’s top accounts.

You will drive segment strategy, coordinate with Sales and Product, and ensure multi-threaded executive coverage across accounts, while developing leadership talent for future Director roles.

Qualifications

• 8+ years in post-sales customer-facing roles (CSM, TAM) with at least 3 years in people management.
• Proven track record leading Managers, not just individual contributors.
• Strong commercial instincts: read NRR/GRR forecasts and develop segment-level recovery strategies.
• Executive customer presence — comfortable with VP/C-suite engagements.
• UCaaS or CCaaS industry background preferred.
• Experience leading a segment in a comparable SaaS/cloud company.
• Experience managing distributed/remote teams.
• Bachelor's degree required; advanced degree a plus.

Responsibilities

• Own the Enterprise segment's NRR and GRR targets for the region.
• Maintain real-time segment health: renewal pipeline, executive coverage rates.
• Lead 3–5 Managers — coaching on people management and escalation judgment.
• Conduct regular 1:1s; review team health data and coaching challenges.
• Own performance management for Managers with clear expectations.
• Build the management bench by identifying future Director candidates.
• Engage top accounts in executive engagements and strategic renewals.
• Co-lead account recovery with Managers and TSMs for high-risk accounts.
• Partner with Sales on renewal forecast, at-risk accounts, and expansion.
• Act as the segment's voice in product feedback to Product & Engineering.
• Assist with headcount planning and account assignment design.
• Ensure CRM hygiene and renewal readiness protocols.
• Contribute to segment-wide advisory boards and reference programs.

Skills

Executive presence

Commercial acumen

People management

UCaaS/CCaaS experience

SaaS/ cloud communications

Distributed teams

Education

Bachelor's degree

Advanced degree is a plus

Job description

RingCentral is seeking a Director, Technical Success — Enterprise to lead the Enterprise segment in the United States. You will manage 3–5 Managers, own NRR/GRR targets, and maintain executive relationships with the region’s top accounts.

You will drive segment strategy, coordinate with Sales and Product, and ensure multi-threaded executive coverage across accounts, while developing leadership talent for future Director roles.