Strategic Technical Program Manager, SaaS & Adoption Lead

RiseMe; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Guesty is seeking a Business Development Representative to support our expansion in Canada (Remote) or New York (2x weekly in-office).

You will serve as a technical product expert, translating complex customer requirements into practical Guesty solutions, while driving adoption and ensuring client success across our platform.

The role demands strong communication, strategic problem-solving, and the ability to collaborate with Product and CSM teams to address market needs.

Qualifications

• Technical aptitude with SaaS environments and complex use cases.
• Strategic ability to analyze configurations and optimize solutions.
• Excellent presentation skills; translate technical concepts to clients and teams.
• Experience voicing feature requests and providing actionable feedback to roadmap.
• High initiative to identify adoption gaps and drive product feedback.
• Ability to detect trends across accounts and inform product needs.
• Adaptability in fast-paced settings and openness to new tools and automations.
• Familiarity with short-term rental market and OTA landscape is a plus.
• Foundational understanding of trust accounting and ledger/reporting concepts.

Responsibilities

• Serve as the technical product expert across all Guesty domains for complex use cases.
• Translate business requirements into technical solutions for clients to implement.
• Provide high-impact training to empower clients to be hands-on with the Guesty product.
• Drive proactive product adoption by identifying optimization opportunities for workflows.
• Partner with Customer Success Managers to manage a shared book of business and maintain retention.
• Voice the Customer by translating real-world needs into actionable roadmap feedback for Product teams.
• Meet or exceed KPI targets and support ongoing professional development.

Skills

Technical aptitude

Strategic problem-solving

Expert communication

SaaS product advocacy

Proactive drive

Analytical thinking

Adaptability

Market knowledge

Accounting knowledge

Job description

Guesty is seeking a Business Development Representative to support our expansion in Canada (Remote) or New York (2x weekly in-office).

You will serve as a technical product expert, translating complex customer requirements into practical Guesty solutions, while driving adoption and ensuring client success across our platform.

The role demands strong communication, strategic problem-solving, and the ability to collaborate with Product and CSM teams to address market needs.