Technical Program Manager

RiseMe; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Guesty is seeking a Business Development Representative to support our expansion in Canada (Remote) or New York (2x weekly in-office).

You will serve as a technical product expert, translating complex customer requirements into practical Guesty solutions, while driving adoption and ensuring client success across our platform.

The role demands strong communication, strategic problem-solving, and the ability to collaborate with Product and CSM teams to address market needs.

Qualifications

• Technical aptitude with SaaS environments and complex use cases.
• Strategic ability to analyze configurations and optimize solutions.
• Excellent presentation skills; translate technical concepts to clients and teams.
• Experience voicing feature requests and providing actionable feedback to roadmap.
• High initiative to identify adoption gaps and drive product feedback.
• Ability to detect trends across accounts and inform product needs.
• Adaptability in fast-paced settings and openness to new tools and automations.
• Familiarity with short-term rental market and OTA landscape is a plus.
• Foundational understanding of trust accounting and ledger/reporting concepts.

Responsibilities

• Serve as the technical product expert across all Guesty domains for complex use cases.
• Translate business requirements into technical solutions for clients to implement.
• Provide high-impact training to empower clients to be hands-on with the Guesty product.
• Drive proactive product adoption by identifying optimization opportunities for workflows.
• Partner with Customer Success Managers to manage a shared book of business and maintain retention.
• Voice the Customer by translating real-world needs into actionable roadmap feedback for Product teams.
• Meet or exceed KPI targets and support ongoing professional development.

Skills

Technical aptitude

Strategic problem-solving

Expert communication

SaaS product advocacy

Proactive drive

Analytical thinking

Adaptability

Market knowledge

Accounting knowledge

Job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a BDR to join our team in Canada (Remote) or in New York (2 times/week in the office).

Responsibilities

• Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
• Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
• Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
• Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness".
• Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
• Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
• Meet or exceed expectations in KPI attainment and professional development.

Requirements

• Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
• Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
• Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
• SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
• Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
• Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
• Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
• (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
• (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.