Strategic Technical Account Manager - Remote

Stripe, Inc.; Seattle (WA); Hybrid; USD 108,000 - 202,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical coverage

Dental coverage

Vision coverage

Wellness stipend

Job summary

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will partner with cross-functional teams to deliver customized, scalable operational solutions that reduce friction and accelerate global growth for Stripe’s customers.

Required: 5+ years enterprise client-facing experience, strong communication, API and SQL fluency, and a Bachelor's degree. Hybrid work options, based on location, with competitive base pay and equity opportunities.

Qualifications

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and enthusiasm for solving difficult user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and ability to explain API concepts to technical customers.
• Familiarity with SQL and ability to build/modify queries.
• Strong technical troubleshooting skills and comfort working with technical teams.
• Strong client relationship management; lead business and technical conversations at multiple levels.
• Bachelor's degree is required.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at assigned accounts.
• Collaborate with the Operations team to share context, resources, and knowledge.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functionally to provide and implement operational solutions across fraud, disputes, adoption, and global expansion.
• Partner with Account Management and other teams to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the ongoing design of this support offering.
• Create user-facing content that provides long-term solutions.

Skills

Enterprise-level experience

Client-facing

Product sense

Strong communication

APIs

SQL

Technical troubleshooting

Stakeholder management

Education

Bachelor's degree

Tools

APIs

SQL

Job description

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will partner with cross-functional teams to deliver customized, scalable operational solutions that reduce friction and accelerate global growth for Stripe’s customers.

Required: 5+ years enterprise client-facing experience, strong communication, API and SQL fluency, and a Bachelor's degree. Hybrid work options, based on location, with competitive base pay and equity opportunities.