Strategic Technical Account Manager for Enterprise Growth

Jobtailor; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Jobtailor seeks a seasoned advisor to guide Sitetracker's largest customers through strategic transformations, driving adoption and growth. You will own account and architectural strategy for complex customers, acting as a trusted partner to align business outcomes with technology decisions.

Ideal candidates blend enterprise architecture understanding with change management expertise, coaching executives while coordinating multi-quarter plans and cross-functional teams.

Qualifications

• Ability to provide strategic consulting and value leadership for complex enterprise customers.
• Experience managing implementation teams including solution architects, consultants, and engineers.
• Ability to explain architecture concepts, integration patterns, data flows, and platform considerations.
• Ability to facilitate solution design discussions involving integrations, data architecture, and platform scalability.
• Strong understanding of Salesforce ecosystem concepts and enterprise architecture principles.
• Experience supporting organizational change during technology implementations.
• Ability to identify adoption risks and develop proactive mitigation strategies.
• Facilitate stakeholder alignment and user readiness activities.
• Structured, repeatable approach to organizational change management.
• Ability to coach executive sponsors and business leaders on organizational change.

Responsibilities

• Provide strategic guidance to customers, driving adoption, retention, expansion, and services growth.
• Own long-term account and architectural strategy for complex customer accounts.
• Guide customers through business and technology transformations.
• Act as trusted partner and strategic advisor focused on customer outcomes.
• Develop multi-quarter Technical Account Plans for core accounts.
• Log key trade-offs and update architectural state as systems evolve.
• Lead quarterly technical syncs with customer stakeholders.
• Identify adoption risks and guide customers through change management.
• Evaluate solution trade-offs and direct solution architects and engineers.
• Connect technical decisions to measurable business outcomes.
• Influence executive-level product strategy through customer insights and recommendations.

Skills

Strategic consulting

Stakeholder alignment

Organizational change management

Trusted partner

Change management strategies

Executive coaching

Tools

Salesforce

Job description

Jobtailor seeks a seasoned advisor to guide Sitetracker's largest customers through strategic transformations, driving adoption and growth. You will own account and architectural strategy for complex customers, acting as a trusted partner to align business outcomes with technology decisions.

Ideal candidates blend enterprise architecture understanding with change management expertise, coaching executives while coordinating multi-quarter plans and cross-functional teams.