Strategic Technical Account Manager — DoD & Federal Cloud

Amazon; Arlington (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager for US Federal Enterprise Support to act as the strategic technical advisor to Department of Defense customers. You will build trusted relationships, lead architecture discussions, guide incident response, and translate mission objectives into actionable cloud roadmaps.

Travel 10%+ for on‑site engagements, with Denver, CO or Arlington, VA bases.

Qualifications

• Current, active TS/SCI US Government Security Clearance.
• Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience.
• 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment).

Responsibilities

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders.
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience.
• Lead incident management efforts as the customer's advocate — coordinating cross‑team resolution and delivering root cause analysis.
• Guide customers through architecture decisions using the AWS Well‑Architected Framework and security best practices.
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
• Collaborate with AWS service teams to influence product improvements based on customer needs.
• Communicate complex technical trade‑offs clearly to both engineering teams and senior decision‑makers.

Skills

Cloud infrastructure

Incident management

Security

Distributed systems

Education

Bachelor's degree or 4+ years experience

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager for US Federal Enterprise Support to act as the strategic technical advisor to Department of Defense customers. You will build trusted relationships, lead architecture discussions, guide incident response, and translate mission objectives into actionable cloud roadmaps.

Travel 10%+ for on‑site engagements, with Denver, CO or Arlington, VA bases.