Strategic Technical Account Manager - Client Tech Roadmaps

Advanced Business Solutions, Inc; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k)

Paid Time Off

Paid holidays

Professional development

Job summary

Advanced Business Solutions, Inc. in Louisville, KY seeks a Technical Account Manager to build strategic client relationships and drive business success through technology. You will manage a portfolio of business clients, lead QBRs, and collaborate with engineers to align tech investments with business goals.

The role emphasizes proactive communication, problem-solving, and a deep understanding of technology solutions in a managed services context.

Qualifications

• 3–5 years in Account Management, Customer Success, or client relationships.
• Experience working for a Managed Service Provider (MSP) is highly preferred.
• Strong understanding of business technology solutions and client needs.
• Excellent presentation and communication skills.

Responsibilities

• Managing relationships with a portfolio of business clients.
• Leading approximately two Quarterly Business Reviews (QBRs) weekly, virtual and in person.
• Developing strategic technology roadmaps and budget recommendations.
• Coordinating with engineers and solution architects to ensure successful outcomes.
• Monitoring client satisfaction and proactively resolving concerns.
• Identifying opportunities to improve the overall client experience.

Skills

Relationship building

Executive communication

Strategic planning

Project management

Customer success

Education

Bachelor's degree in Business or IT

Tools

CRM software

Job description

Advanced Business Solutions, Inc. in Louisville, KY seeks a Technical Account Manager to build strategic client relationships and drive business success through technology. You will manage a portfolio of business clients, lead QBRs, and collaborate with engineers to align tech investments with business goals.

The role emphasizes proactive communication, problem-solving, and a deep understanding of technology solutions in a managed services context.