Strategic Technical Account Manager, AI Security (Hybrid)

WitnessAI, Inc.; United States; Hybrid; USD 124,000 - 161,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary

Health, dental, and vision insurance

401(k) plan

Opportunities for professional growth

Generous vacation policy

Job summary

Witness AI, Inc. seeks a Technical Account Manager in Atlanta, GA for a hybrid role (2 days/week in office). You will guide customers through deployment, configuration, and maximizing value of the security platform, acting as a trusted advisor and technical resource throughout the lifecycle.

You will lead onboarding, provide advanced support, train customer teams, and relay feedback to product/engineering to ensure successful adoption and expansion within customers.

Qualifications

• Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience).
• 3+ years in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
• Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
• Strong understanding of enterprise technologies and architectures.
• Hands-on experience with firewalls and/or proxies (e.g., Palo Alto, Cisco, Zscaler, Netskope, Fortinet).
• Excellent communication skills, able to explain technical concepts to both technical and non-technical audiences.
• Experience in fast-paced SaaS or cybersecurity environments.
• Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus.

Responsibilities

• Guide new customers through deployment, configuration, and best practices tailored to their network security environments.
• Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security challenges.
• Build strong relationships and proactively identify opportunities to improve customer experience and adoption.
• Deliver product training sessions and create technical resources (guides, runbooks, videos) to empower customer teams.
• Collaborate with product and engineering to relay customer feedback, feature requests, and bug reports.
• Act as a subject matter expert in networking and AI security concepts—firewalls, proxies, jailbreaks, data leakage.
• Track usage metrics and signals to identify risks and opportunities across customer portfolio.

Skills

Customer-facing experience

Networking fundamentals

Firewalls/Proxies

Communication

SaaS/Cybersecurity experience

SSO/OAuth/SAML knowledge

Startup experience

Enterprise/global customers experience

Education

Bachelor's degree in Computer Science or Information Security

Job description

Witness AI, Inc. seeks a Technical Account Manager in Atlanta, GA for a hybrid role (2 days/week in office). You will guide customers through deployment, configuration, and maximizing value of the security platform, acting as a trusted advisor and technical resource throughout the lifecycle.

You will lead onboarding, provide advanced support, train customer teams, and relay feedback to product/engineering to ensure successful adoption and expansion within customers.