Technical Account Manager

Bland; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Gorgeous office in Jackson Square

Job summary

Bland is hiring a Technical Account Manager who will own post‑sales outcomes and partner with engineers to resolve complex issues. You will educate customers on best practices, drive adoption, and map expansion plans while engaging executives with clear, data‑driven guidance.

Join a fast‑moving team in San Francisco, focused on delivering measurable ROI through human‑like AI phone agents. This role emphasizes ownership, collaboration, and customer obsession to accelerate value realization.

Qualifications

• Technical foundation enabling deep understanding of customer architectures and AI workloads.
• Experience in TAM, technical lead, solutions architect, or similar post‑sales role.

Responsibilities

• Own the post‑sales journey end‑to‑end and drive measurable ROI.
• Troubleshoot with forward‑deployed engineers to accelerate resolutions.
• Educate customers on best practices and optimization strategies.
• Identify expansion opportunities and map growth plans.
• Communicate complex AI concepts clearly to executives and practitioners.
• Operate with speed, ownership, and accountability in a startup environment.

Skills

Technical communication

API & Integration fluency

Escalation & incident management

Cross-functional collaboration

Customer advocacy

High EQ

Fast-paced environment

Education

CS/Engineering or equivalent experience

Tools

REST/JSON

SQL

Job description

About Bland AI

At Bland, we’re building the most human AI phone agents in the world.

We’re a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $65M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human‑like conversations at massive scale.

And now we’re hiring our next game‑changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions.

Why this role exists

We need someone who will take control of post‑sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.

That’s the founding Technical Account Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.

What you’ll do

• Drive Customer Outcomes – You’ll own the post‑sales journey end‑to‑end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high‑value use cases, and turning every deployment into a measurable win for both their business and ours.
• Cross‑Functional Problem Solving – Partner with forward‑deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.

• Proactive Technical Guidance – Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
• Customer Growth & Expansion – Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
• Executive & Technical Communication – Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
• High‑Ownership, High‑Velocity Mindset – Operate with positivity, pace, and accountability in a fast‑moving startup environment where speed, precision, and customer obsession matter.
• Driver of Customer Outcomes – Help customers achieve measurable business results with the most friendly, helpful, and human‑like AI phone agents in the world.

Qualifications

• Technical Foundation (CS/Engineering or Equivalent Experience) – Degree or equivalent hands‑on experience enabling deep understanding of customer architectures and AI workloads.
• 5+ Years in Technical Customer‑Facing Roles – Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post‑sales success and enterprise customer outcomes.
• API & Integration Fluency – Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
• Escalation & Incident Management – Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high‑pressure situations.
• Strong Communication Skills – Able to simplify technical concepts for executives and dive deep with practitioners.
• High EQ & Customer Advocacy – Builds trust quickly, navigates competing priorities, and proactively guides customers toward best practices through structured touchpoints such as MBR/QBRs.
• Cross‑Functional Collaboration – Proven success partnering with Sales and Engineering, to drive adoption and growth.
• Thrives in Fast‑Paced Environments – High‑ownership operator who excels in rapid, high‑impact cultures.

Nice to haves

• Startup experience or early‑stage TAM experience
• Experience with AI/ML, conversational AI, or telephony systems
• Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
• Background working with voice workflows, call flows, or contact center tech
• Experience building TAM playbooks or customer onboarding frameworks

Why You’ll Love This Role

You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.

You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best‑in‑class technical account management” means in the age of LLMs.

And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.

Compensation & Perks

Salary: $120k – $180k base + meaningful equity + benefits.

Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).