Strategic Tech Partner - Arts & Humanities Division

Harvarduniversity; Cambridge (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Harvard University’s FAS division seeks a Divisional Technology Partner to align IT investments with academic priorities and governance frameworks, guiding demand planning and prioritization. You will coordinate with divisional leadership, manage escalations, socialize change initiatives, and produce annual reports on IT investments and impact across the division.

This hybrid role combines strategic oversight with hands-on collaboration across units, offices, and partners, and requires excellent

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum of five years' post-secondary education or relevant work experience

Responsibilities

• Document local FAS technology needs and gather feedback on IT systems and services.
• Manage IT investment request intake.
• Partner with FAS divisional leadership to align technology investments with academic and operational priorities, ensuring IT initiatives are prioritized and/or funded within defined governance guardrails and resource budget.
• Facilitate FAS divisional demand planning, including IT roadmap development and shared visibility into intake, portfolio tradeoffs, and resource capacity.
• Coordinate with counterparts across the FAS to identify shared solutions to common problems.
• Produce annual report of divisional IT investments and impact.
• Represent divisional perspectives on FAS and University-wide enterprise applications and platforms.
• Serve as first point of escalation when warranted; triage and assess issues that warrant higher-level review.
• Prioritize FAS unit needs and resolve issues within resource budget.
• Diagnose whether issues stem from technology, policy, or business process, and route accordingly.
• Approve limited exceptions to service catalog parameters for access to IT resources.
• Make FAS computer refresh and allocation decisions within established lifecycle policies.
• Socialize and communicate IT change initiatives within the division.
• Collaborate with colleagues and stakeholders to address sensitive matters and build consensus; provide guidance to colleagues and arrange or deliver trainings as needed.

Skills

Stakeholder management

Executive communication

Strategic initiative

Portfolio management

Negotiation

Education

Bachelor's degree or equivalent

Job description

Harvard University’s FAS division seeks a Divisional Technology Partner to align IT investments with academic priorities and governance frameworks, guiding demand planning and prioritization. You will coordinate with divisional leadership, manage escalations, socialize change initiatives, and produce annual reports on IT investments and impact across the division.

This hybrid role combines strategic oversight with hands-on collaboration across units, offices, and partners, and requires excellent