Strategic Tech Account Manager

Thrive; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Thrive is seeking a Sales Account Manager in Baltimore, MD to drive growth by expanding relationships within existing accounts and identifying new revenue opportunities. The ideal candidate is highly motivated, goal-oriented, with strong communication and the ability to collaborate across internal teams. A consultative sales approach and passion for delivering value are essential.

Travel may be required. The role reports to Thrive’s sales leadership and offers a market-driven salary range with

Qualifications

• 3+ years of successful experience in account management, consultative sales, business development, or technology solution sales.
• Proven track record of achieving or exceeding revenue targets and growing existing customer accounts through expansion, upsell, or cross-sell strategies.
• Strong experience managing customer relationships and building credibility with decision-makers and executive-level stakeholders.
• Demonstrated ability to uncover client needs, navigate objections, and recommend solutions that align with business goals and outcomes.
• Excellent verbal and written communication skills, including strong presentation, proposal, and negotiation capabilities.

Responsibilities

• Drive revenue growth within assigned accounts by identifying upsell, cross-sell, and expansion opportunities while meeting or exceeding sales targets.
• Build and maintain strong relationships with key client stakeholders to understand business goals, challenges, and evolving technology needs.
• Serve as a trusted advisor to customers by articulating Thrive’s value proposition and recommending solutions through a consultative sales approach.
• Develop and manage a healthy sales pipeline, including prospecting within existing accounts and qualifying new opportunities.
• Prepare proposals, quotes, and pricing recommendations, and support contract negotiations within approved margin and business guidelines.
• Partner closely with internal technical, delivery, and support teams to design solutions that align with customer requirements and business outcomes.
• Act as a customer advocate by proactively addressing concerns, coordinating internal resources, and helping ensure a high-quality client experience.
• Monitor account health, service trends, and customer feedback to identify risks, improve satisfaction, and support retention.
• Maintain accurate account details, opportunity tracking, pipeline activity, and forecasts in Salesforce.com or equivalent CRM tools.
• Stay current on Thrive’s services, industry trends, and relevant technologies to effectively position solutions and identify market opportunities.
• Represent Thrive professionally in client meetings, business reviews, and industry networking events.
• Travel as needed to meet with customers, prospects, and internal teams.

Job description

Thrive is seeking a Sales Account Manager in Baltimore, MD to drive growth by expanding relationships within existing accounts and identifying new revenue opportunities. The ideal candidate is highly motivated, goal-oriented, with strong communication and the ability to collaborate across internal teams. A consultative sales approach and passion for delivering value are essential.

Travel may be required. The role reports to Thrive’s sales leadership and offers a market-driven salary range with