Strategic Support Representative - Part Time

AAA Cooper Transportation, Inc.; Dothan (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with company match

Paid vacation

Tuition Reimbursement Program

Employee Assistance Program

Job summary

AAA Cooper Transportation, Inc. in Dothan, Alabama, is seeking a dedicated customer service representative. The role involves responding to customer inquiries, investigating service issues, and maintaining detailed records.

The company offers a comprehensive benefits package, including health insurance, a 401k plan with company match, and tuition reimbursement. Candidates must have a high school diploma and possess strong communication and multitasking skills.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond professionally to customer inquiries via phone and email timely.
• Investigate non-serviced pickup requests and delayed delivery shipments.
• Track and follow up on delayed or disrupted services.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Ability to multitask

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Basic office software

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

Essential Duties and Responsibilities:

• Respond professionally to customer inquiries via phone and email timely.
• Investigate non-serviced pickup requests and delayed delivery shipments.
• Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members.
• Understand operating and data transmission requirements of the assigned account.
• Track and follow up on delayed or disrupted services.
• Application of ANSI codes to meet customer requirements.
• Prepare for and attend required customer meetings.
• Maintain detailed and accurate customer records in company systems
• Identify opportunities to improve customer experience and system tools.

Pay Range: - , General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance
• Company Health Savings Account Contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Job Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers, and basic office software
• Problem-solving skills and a customer-focused mindset
• Ability to remain calm and professional under pressure
• Attention to detail
• Time management and organization
• Team collaboration.
• Professional representation
• Confidentiallity

Category: Service Center Administration